Fraudster took out card in Mrs name!

[Deleted User]

nyermen wrote: »

I smell inside job, possibly at the local branch(es)? As mentioned, the default systems at natwest would be a "pooter says no" if things dont match, or at least a referral to the credit team, who would surely then get suspicious at the number of referrals from the same area (i doubt the team is that big, they normally aren't).
Edit: Although in hindsight it might equally be a software update at natwest thats left a big gaping gap in the KYC process.
Edit2: In which case, we'll read about it soon when news comes that the FCA has [STRIKE]funded this years bonuses[/STRIKE] fined them

Do you also offer tinfoil hats with your posts?

Ben8282

J_B wrote: »

Sorry - my error (typo) - NONE of our accounts end in 4567
It was Visa Debit card - the PIN came the next day.

The branch told us to phone the fraud line, which we did.
Nat West are blaming theft from 'rural' postboxes although our neighbour lives up a drive 300yards long with a barking dog and CCTV
I think that the fraudster would be able to take out a £1K overdraft (all our current private Nat West accounts have that) and ... spend it ... 63 times!!! :eek:


I hope that clarifies everything ...

I am not questioning your claim that you and your wife have Private Banking accounts with NatWest, although I can't help wondering why you have several of them considering the fact that NatWest pay no interest and they are probably fee-paying reward black accounts.
However, I would question the ability of the fraudster to open Private accounts, if that is what you are implying, simply because a) Private accounts are no longer available to new customers since the premier rebranding, b) these accounts have strict eligibility criteria which the fraudster could not have known that the persons whose names were used in the applications could meet and c) banks usually require interviews in branch by persons wishing to open such accounts, usually to sell them investment products.
Just because all your Private accounts have a (rather low) 1K overdraft limit does not mean that everybody who opens an account (private, premier or otherwise) with NatWest is automatically given a 1K overdraft limit. I also wonder if the bank would actually allow withdrawals against an overdraft limit until some money had actually been paid in to the account.
I also don't really understand why rural postboxes (I think you mean letterboxes; postboxes are the usually red coloured things that you use to post letters in) would be more susceptible to having the post stolen from them. Even if this is so, the fact that both your wife and your neighbour received the correspondence (your wife received both the card and the pin number the next day) would show that the fraudsters were not very well organised in their plans.
There still remains the question of how the fraudsters obtained the necessary details to open all these accounts.

J_B

My comments in bold below ...

Ben8282 wrote: »

I am not questioning your claim that you and your wife have Private Banking accounts with NatWest, although I can't help wondering why you have several of them considering the fact that NatWest pay no interest and they are probably fee-paying reward black accounts.
We pay no fees and rarely use these accounts, but have used them in the past

However, I would question the ability of the fraudster to open Private accounts, if that is what you are implying, simply because a) Private accounts are no longer available to new customers since the premier rebranding, b) these accounts have strict eligibility criteria which the fraudster could not have known that the persons whose names were used in the applications could meet and c) banks usually require interviews in branch by persons wishing to open such accounts, usually to sell them investment products.
In which case it's even more bizarre that our local branch should have had 25 cases, unless some of your a, b, c above is incorrect??

Just because all your Private accounts have a (rather low) 1K overdraft limit does not mean that everybody who opens an account (private, premier or otherwise) with NatWest is automatically given a 1K overdraft limit. I also wonder if the bank would actually allow withdrawals against an overdraft limit until some money had actually been paid in to the account.
I also don't really understand why rural postboxes (I think you mean letterboxes;
yes, letterboxes

postboxes are the usually red coloured things that you use to post letters in) would be more susceptible to having the post stolen from them.
Nor me ... just Nat West ,making excuses methinks!

Even if this is so, the fact that both your wife and your neighbour received the correspondence (your wife received both the card and the pin number the next day) would show that the fraudsters were not very well organised in their plans.
I concur, but *maybe* if they were able to withdraw cash, then maybe they made a profit?

There still remains the question of how the fraudsters obtained the necessary details to open all these accounts.
And, do you think this question will ever be answered??

missile

Walter Mitty ?