Can i get a refund on ringing Virgin 0906 ??

Essex_Lee_

Im Vermin Media and they are really peeing me off, nothing but slow speeds, 66kb last night, i rang the 0906 number and they said they would raise it with bt.
i thought that i could claim the phone charge back as it is a fault with them, i rang customer service and they just said 'NO' and that was it.

it is adsl.

Any one know anything about this ?

Thanks lee

dmg24

Sounds like it is a fault with the BT element of the line from what you have said?

The 0906 number is a part of the package that you signed up to, therefore unless they have kept you on the phone for an excessively long time, you have no right to refund.

Essex_Lee_

hi mate, thank for helping.

i didnt sign up to this 0906 business, they bought it in after i had been with them for a couple of months.


Anyone else know anything about it.


ive seen threads with people saying they have claimed money back.

kisk

Lee

I cannot connect to virgin broadband from last night and have had to hook up 56k modem to get online. I had to phone 0906 yesterday and complained that I didnt have a technical fault - it was Virgin so I asked him to phone me back but he said they would refund the call costs. Depend on who you speak to but as far as signing up for 0906 - yes if you have to ask stupid questions but you should not be charged for reporting slow speeds and no ADSL.

In all my time with a BT line I have never had a fault only had problems after signing up with Virgin.

kisk

marcellep

When I called this 0906 number after a having no internet for 14hrs, I was on to them for 8mins and then they said "Oh its a technical fault at our side" I said ok nwo arrange for it to be fixed and can you make sure that I am refunded for the Privilege of having faulty internet connection at your error..... He went on for a few more seconds and said OK I will refund it for you. He refunded x.xx amount, I then called CS and explained to them that VM are ripping people off when its not even a fault of there own...... She rambled on while and then agreed to refund another £10 to me as a gesture of goodwill.

So get on the phone to them and tell them

love2save

I have rang them twice due to a fault on their side and both times without me mentioning it (although I was obviously unhappy with them) they said the call would be refunded. It may be because I am on all 3..phoneline, TV and broadband though?