Sky/wifi

castle96

from Techie thread

Q
Every day or so I cannot access Catchup because of no wifi connection. I have an ethernet cable as well and have tried both together as opposed to just wifi. Same result ! Distance between router and tv 20 feet and brick wall. Regardless of wifi, should it keep connection with just the ethernet cable.
Infuriating ! Disconnect router, then sky, reconnect....blah blah.. it works again... for a while

A
Are you sure the sky box is actually using the ethernet cable? Does it show a status somewhere which confirms 'wired' ?
Have you tried connecting the cable to a laptop (with wifi disabled) to confirm it's working? Run a speed test - should show an improvement over wifi.
Most boxes (and computers) disable / ignore wifi if there is a wired connection as it is infinitely better.

Q
thanks
obviously I don't know what I'm doing ! The ethernet cable went from the router to the smart tv (duh). But.... what has sky tv got to do with the internet anyway ?? It comes via the dish/cable, direct to the sky box...
Have now connected ethernet cable to the sky box (why - re prev sentence and... no difference. What am I missing ?

Edit - reset again. Now got Ondemand. Says it/Sky IS connected to Router... but tomorrow, same again, I bet. Still don't get it. Sky is Sky. B/band is interenet. How are the two connected ????

No laptop, no way of checking re 'wired' . I have one on those litte mini boxed that also plugs into sky (what is this for ?/Ondemand wont work without it/its lights on )comes after reset)

JJ_Egan

Router event log ??
Router connected or dropping when problems .
Poor Ethernet connection reseat as they can be a bit flaky .

[Deleted User]

Catchup on Sky comes via the broadband, not the dish. Go into settings on the Sky box and make sure you're using the wired connector and not the WiFi.

Is it Sky Q? If so the Mini boxes connect to the main box.

macman

Try Powerline networking plugs between router and TV? Much more reliable than wi-fi.