castle96 Posts: 2,876
First Anniversary First Post
edited 8 April 2019 at 3:16PM in TV MoneySaving
from Techie thread

Every day or so I cannot access Catchup because of no wifi connection. I have an ethernet cable as well and have tried both together as opposed to just wifi. Same result ! Distance between router and tv 20 feet and brick wall. Regardless of wifi, should it keep connection with just the ethernet cable.
Infuriating ! Disconnect router, then sky, reconnect....blah blah.. it works again... for a while

Are you sure the sky box is actually using the ethernet cable? Does it show a status somewhere which confirms 'wired' ?
Have you tried connecting the cable to a laptop (with wifi disabled) to confirm it's working? Run a speed test - should show an improvement over wifi.
Most boxes (and computers) disable / ignore wifi if there is a wired connection as it is infinitely better.

obviously I don't know what I'm doing ! The ethernet cable went from the router to the smart tv (duh). But.... what has sky tv got to do with the internet anyway ?? It comes via the dish/cable, direct to the sky box...
Have now connected ethernet cable to the sky box (why - re prev sentence and... no difference. What am I missing ?

Edit - reset again. Now got Ondemand. Says it/Sky IS connected to Router... but tomorrow, same again, I bet. Still don't get it. Sky is Sky. B/band is interenet. How are the two connected ????

No laptop, no way of checking re 'wired' . I have one on those litte mini boxed that also plugs into sky (what is this for ?/Ondemand wont work without it/its lights on )comes after reset)


  • JJ_Egan
    JJ_Egan Posts: 20,281
    First Anniversary Name Dropper First Post
    Router event log ??
    Router connected or dropping when problems .
    Poor Ethernet connection reseat as they can be a bit flaky .
  • [Deleted User]
    [Deleted User] Posts: 5,186
    Combo Breaker First Post
    Catchup on Sky comes via the broadband, not the dish. Go into settings on the Sky box and make sure you're using the wired connector and not the WiFi.

    Is it Sky Q? If so the Mini boxes connect to the main box.
  • macman
    macman Posts: 52,955
    Name Dropper First Post First Anniversary
    Try Powerline networking plugs between router and TV? Much more reliable than wi-fi.
    No free lunch, and no free laptop ;)
This discussion has been closed.
Meet your Ambassadors


  • All Categories
  • 341.7K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.2K Spending & Discounts
  • 233.9K Work, Benefits & Business
  • 606K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards