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Cherrywood Cars- Visa Chargeback
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BHan123
Posts: 16 Forumite
Hi all, seeking some advice on getting money back for a faulty car.
Car purchased on credit card in early Sept 18, supposedly coming with full service, 6 months warranty and MOT. After 5 days, returned for battery replacement. 2 day later, the engine packed in and would need replacing (as advised by AA), towed back to garage. After 3 weeks of being fobbed off by garage, used right to reject car and asked for a refund. Garage agreed to pay in 2 weeks. 13 day later received a letter from LegalSolutions4U saying they would not give a refund as it was my fault for driving without fluid. Began a section 75 claim with Sainsbury’s.
4 months later, received a letter from LegalSolutions4U saying that Cherrywood Cars had been forced to sieze trading as they had not paid some high court judgements and that my car had been seized and would be auctioned off. Contacted enforcement agency to explain that the car was mine and I was pursuing a claim against garage- if that was unsuccessful I would like the car back to scrap/sell so that I would at least get some money back. This was refused as I had rejected the car and they told me that I should pursue the credit card company as garage would be going into liquidation.
In the meantime found various articles, threads, twitter pages of loads of people experiencing the same problem with this company. The owner was put in prison previously for being a cowboy builder and was not supposed to run a business again (used wife or girlfriend’s name).
Section 75 claim rejected- purchased on mums credit card but I am the only/primary user. Now pursuing a visa chargeback as suggested by Sainsbury’s- the problem we are facing is that Cherrywood cars are still showing as an ‘active’ company on companies house, and our time to complete the claim is running out.
We are now 7 months down the line, and still no closer to getting money back plus the option of getting the car back is gone. If we don’t get the money back, this could really cripple me, as I had no choice but to get another car on finance.
Advise please?
Car purchased on credit card in early Sept 18, supposedly coming with full service, 6 months warranty and MOT. After 5 days, returned for battery replacement. 2 day later, the engine packed in and would need replacing (as advised by AA), towed back to garage. After 3 weeks of being fobbed off by garage, used right to reject car and asked for a refund. Garage agreed to pay in 2 weeks. 13 day later received a letter from LegalSolutions4U saying they would not give a refund as it was my fault for driving without fluid. Began a section 75 claim with Sainsbury’s.
4 months later, received a letter from LegalSolutions4U saying that Cherrywood Cars had been forced to sieze trading as they had not paid some high court judgements and that my car had been seized and would be auctioned off. Contacted enforcement agency to explain that the car was mine and I was pursuing a claim against garage- if that was unsuccessful I would like the car back to scrap/sell so that I would at least get some money back. This was refused as I had rejected the car and they told me that I should pursue the credit card company as garage would be going into liquidation.
In the meantime found various articles, threads, twitter pages of loads of people experiencing the same problem with this company. The owner was put in prison previously for being a cowboy builder and was not supposed to run a business again (used wife or girlfriend’s name).
Section 75 claim rejected- purchased on mums credit card but I am the only/primary user. Now pursuing a visa chargeback as suggested by Sainsbury’s- the problem we are facing is that Cherrywood cars are still showing as an ‘active’ company on companies house, and our time to complete the claim is running out.
We are now 7 months down the line, and still no closer to getting money back plus the option of getting the car back is gone. If we don’t get the money back, this could really cripple me, as I had no choice but to get another car on finance.
Advise please?
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