Nat West say "Device ID" proves I'm a fraudster?

colsten

Ms_Chocaholic wrote: »

I don't think it can be the son, if so, what's he done with £750 groceries in the past 2 weeks.

You don't get much booze for £750 these days. :beer:

Also, I think I read it was 8 transactions, so under £100 on average.

Terry_Towelling

cloud_dog wrote: »

Is it mandatory to register an email address to shop online with Sainsbury's?

Whilst having this info may not be absolute in terms of proof, i.e. throwaway addreses etc, if you were to find a reference to said email account on perhaps your sons pc/laptop it would certainly point a finger.

Yes, but fraudster would probably enter any old email address because they don't care about reading order confirmations. They could easily set up a Hotmail/gmail address for the purpose. I imagine they could use a fictitious email but Sainsburys would probably be able to see it was fictitious when they contacted it

londoninvestor

colsten wrote: »

You don't get much booze for £750 these days. :beer:

Also, I think I read it was 8 transactions, so under £100 on average.

A quick scan of Sainsbury's website suggests the highest value items they sell (DVD players, speakers etc) are in the £100ish range.

SnowTiger

waveyjane wrote: »

The bloke on the phone said he didn't have access to that information but that I should ask Sainsbury's for more details.

If I were you I'd do a Subject Access Request against Sainsburys and Natwest to find out what the mysterious 'device ID' is.

People tend to be loose with language. They might mean IP address, browser cookie or something completely different.

In my opinion, neither of those is conclusive evidence you made or authorised particular transactions.

https://www.about.sainsburys.co.uk/site-services/privacy-policy

https://supportcentre.natwest.com/Searchable/959249182/How-do-I-submit-a-Subject-Access-Request-SAR.htm

p00hsticks

Ms_Chocaholic wrote: »

Yes it is mandatory - I've just ordered something online from Sainsbury's Tu range.

I don't think it can be the son, if so, what's he done with £750 groceries in the past 2 weeks.

Sainsbury's don't just sell groceries - I'd think the obvious targets from there for fraudsters would be smartphones, gaming consoles, video games, home electronics and booze

cloud_dog

Terry_Towelling wrote: »

Yes, but fraudster would probably enter any old email address because they don't care about reading order confirmations. They could easily set up a Hotmail/gmail address for the purpose. I imagine they could use a fictitious email but Sainsburys would probably be able to see it was fictitious when they contacted it

It's not about the validity of the email address, it's about whether knowing it could help "shine a light"

Either it is a very sophisticated scam or it is more run of the mill, someone you know/has access.

Terry_Towelling

cloud_dog wrote: »

It's not about the validity of the email address, it's about whether knowing it could help "shine a light"

Either it is a very sophisticated scam or it is more run of the mill, someone you know/has access.

Understood. It will now be a case of getting Sainsburys to divulge that information - which may not be that straightforward despite the fraudulent account having been set up (seemingly) with OP's name and address.

When you say, 'someone who has access' I am presuming you mean access to OP's device/router, rather than access to their Sainsburys account (because their genuine account has no history of these orders - apparently).

Uxb1

waveyjane wrote: »

3. Somebody in my house (my husband or my son) logged into my PC, and took my card from my bag and made £700 of purchases on .... Sainsbury's for no apparent reason.

I'd add a variation on your list of possibilities.
3a) Someone in your house as a visitor of a member of your family who was given the wifi-code to your home router (as one does) and who then saw your card and then used it - using a fake Sainsbury's account set up with a disposable/dummy email address.
They made the purchases on a smart phone/tablet connected to your wifi. I mean they might even have been in a car sitting outside the property at this point depending on the reach of your wifi and property layout
The purchase would have seemed to come from your device (the home router) which you had used on other purchases so that would be OK and the card used was yours in that your numbers and names on the card were used.
Of course for this to happen the person must have had sight of or access to your card for sufficient time to record/photo the details on it.....
As others have said it won't be groceries the scammers were buying - it will be consumer durable's.

The other interesting fact is that it was multiple purchases over an extended period which sound like someone who had regular access which again sadly points to someone close to the OP.

cloud_dog

Terry_Towelling wrote: »

Understood. It will now be a case of getting Sainsburys to divulge that information - which may not be that straightforward despite the fraudulent account having been set up (seemingly) with OP's name and address.

Yes, this may prove difficult/impossible but the OP needs to try to exhaust all avenues.

Terry_Towelling wrote: »

When you say, 'someone who has access' I am presuming you mean access to OP's device/router, rather than access to their Sainsburys account (because their genuine account has no history of these orders - apparently).

I prescribe to the KISS philosophy for almost everything so, by 'having access', I mean friend, family member (as difficult as that may be to consider). As I said, exhaust all avenues.

If I was the OP I would have approached Sainsbury's to see if they would allow me to review any CCTV; again data protect etc etc. I would imagine that for online purchases you would need to go to the designated location/till, and I'm sure Sainsbury's would record when an order is 'collected' (date/time stamp for CCTV). Even if you are unable to view the footage you may see if they would keep a copy as you may want to refer it to the police for further investigations.

colsten

@waveyjane, have you reported the fraudulent use of your card to the Police / to ActionFraud yet? If not, you should do that straight away