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NS&I Password Reset Problem.

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  • jamei305
    jamei305 Posts: 635 Forumite
    Tenth Anniversary 500 Posts Name Dropper
    I actually closed our accounts with them because of this. Well, I say closed, but one of them is still there and remains locked because I haven't summoned up the effort to work out what I have to do to regain access and close it.


    In the same league are HMRC, they now use phone codes but a couple of years ago would send you a password in two halves, one half by post and the other by email. Great fun when your tax return is due by the end of the week.
  • 18cc
    18cc Posts: 2,120 Forumite
    personally i think password resets should only be done face to face in person and only after a dna test.

    It's far to eady to reset passwords...
  • melymoos
    melymoos Posts: 42 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    I had trouble logging in the other day, when I rang them and spoke to them they told me to download and post forms to them, but I managed to do it online anyway a little while later.
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