Using a PAC to cancel a contract

FarleyFlavors

Apologies in advance - I'm sure this question will have been asked many times before but I can't find a definitive answer with a search.


I was under the impression that if you were outside the minimum contract term, using a PAC would immediately terminate a contract. Is this not correct?


Contract was with TalkMobile. A Direct Debit was taken on 4th. March to cover the period 18th. Feb to 17th. Mar. I used the PAC on 5th. Mar, assuming I'd get a final bill which would show me in credit for the unused period (5th. Mar to 17th. Mar).


When I checked online, I'd been issued a further bill on 18th. Mar for the full direct debit amount to cover the period 18th. Mar to 17th. Apr.


Assuming this was in error, I called them up and was told that I had to give thirty days notice and that using the PAC started the thirty day notice period.


So if this is true, to avoid having to pay for a service which you can no longer access, you have to give 30 days notice, request a PAC and use the PAC exactly 30 days after it has been issued?

d123

FarleyFlavors wrote: »

Apologies in advance - I'm sure this question will have been asked many times before but I can't find a definitive answer with a search.


I was under the impression that if you were outside the minimum contract term, using a PAC would immediately terminate a contract. Is this not correct?


Contract was with TalkMobile. A Direct Debit was taken on 4th. March to cover the period 18th. Feb to 17th. Mar. I used the PAC on 5th. Mar, assuming I'd get a final bill which would show me in credit for the unused period (5th. Mar to 17th. Mar).


When I checked online, I'd been issued a further bill on 18th. Mar for the full direct debit amount to cover the period 18th. Mar to 17th. Apr.


Assuming this was in error, I called them up and was told that I had to give thirty days notice and that using the PAC started the thirty day notice period.


So if this is true, to avoid having to pay for a service which you can no longer access, you have to give 30 days notice, request a PAC and use the PAC exactly 30 days after it has been issued?

You will owe 30 days notice, even outside the minimum term.

[Deleted User]

FarleyFlavors wrote: »

So if this is true, to avoid having to pay for a service which you can no longer access, you have to give 30 days notice, request a PAC and use the PAC exactly 30 days after it has been issued?

Who did you move from?

FarleyFlavors

Talkmobile. Although I've realised I've been a bit thick - I guess the procedure is to give 30 days notice then request a PAC at some point during the notice period.

alfie1950

No, it's either give notice OR request and use a PAC , not both.

mobilejunkie

If you exercised the PAC on 5th there should be a credit for the balance paid in advance after the effective 30 days - not up until 17th April. You should claim that back after the next bill.

d123

FarleyFlavors wrote: »

Talkmobile. Although I've realised I've been a bit thick - I guess the procedure is to give 30 days notice then request a PAC at some point during the notice period.

No, if you want to minimise the additional cost of overlapping contracts you request your PAC and then use it around day 28, leaving just one or two working days for the port.

FarleyFlavors

alfie1950 wrote: »

No, it's either give notice OR request and use a PAC , not both.

d123 wrote: »

No, if you want to minimise the additional cost of overlapping contracts you request your PAC and then use it around day 28, leaving just one or two working days for the port.

Confused. If you request a PAC you don't need to give notice?


That's not what I was told by TalkMobile.They insisted that I had to pay for an additional 30 days after using the PAC, not 30 days after requesting it.

mobilejunkie

1) No. As someone already said, it's one or the other.

2) I'm not certain, but don't think so. In any case if you exercised it as you stated in early March you won't be paying all the way up to the middle of April.

[Deleted User]

FarleyFlavors wrote: »

Confused. If you request a PAC you don't need to give notice?


That's not what I was told by TalkMobile.They insisted that I had to pay for an additional 30 days after using the PAC, not 30 days after requesting it.

Unless TalkMobile have some very peculiar T&C's they're talking nonsense. This is presuming you're out of any minimum term of course.

BTW, I wouldn't leave it so late into the 30 days as it can sometimes take a little longer for it to switch over especially if you're doing it over a weekend. I'd initiate it at 25 days maximum myself.

FarleyFlavors

Okay; thanks all!