Unable to print from all devices since new router installed

carolbee

Hi, can anyone offer some advice to a very non tech person please.

We have two iPads and a laptop. We have a wireless printer, all lights on that should be on are on.

I have repeatedly tried to print from all devices with no luck. Tried many times pressing the WPS button to no avail. On laptop says it’s printing then nothing happens.

It seems as if they all talk to the router but not each other.

No problem at all with laptops and iPads connecting to router

Help!!!

Many thanks if you can help from someone slowly going round in circles .......

pramsay13

Have you connected the printer to the new router?
You will need to go through the original process of connecting the printer and then adding the printer to each of the devices.

carolbee

pramsay13 wrote: »

Have you connected the printer to the new router?
You will need to go through the original process of connecting the printer and then adding the printer to each of the devices.

Hi, thanks for your quick reply, yes I’ve done that, I have got the wifi light showing on.

debitcardmayhem

pramsay13 wrote: »

Have you connected the printer to the new router?
You will need to go through the original process of connecting the printer and then adding the printer to each of the devices.

And did you do this?

carolbee

debitcardmayhem wrote: »

And did you do this?

just trying now, iPads can’t find printer. Thanks

grumpycrab

On laptop (windows10 assumed) type print in cortana/search.
Select printers and scanners.
Is thew printer listed? If not click add printer or scanner.

carolbee

No windows 10 but I tried under the device manager yesterday with no joy. Thank you

grumpycrab

carolbee wrote: »

No windows 10 but I tried under the device manager yesterday with no joy. Thank you

So its not listed under (windows7) devices and printers?
Did you click on Add a printer?

grumpycrab

carolbee wrote: »

Tried many times pressing the WPS button to no avail.

Checking WPS instructions...
1. Press WPS pushbutton mode on your printer. Usually hold for 2 or 3 seconds until wifi light flashes. (For instructions on starting WPS on your printer, consult your printer's manual.)
2. Within 2 minutes, press the WPS button on your router. (usually hold for 2 or seconds until router wps light -if it has one- comes on).

carolbee

Tried all that, no printers found on laptop. Wifi light showing on printer

grumpycrab

carolbee wrote: »

Tried all that, no printers found on laptop. Wifi light showing on printer

Guessing...printer thinks its still connected to old router Need to do a printer reset before wps. What's the exact printer model number.