Consumer rights act 2015

unholyangel

OP as others have said, what the apple "engineer" (everyone is a engineer or technician these days!) has said is no more than its failed and not why. Due to a manufacturing defect and you'd be entitled to a remedy. Due to overuse/physical damage and you'll be looking at a paid repair.

Either way, speak to the retailer first and see what they say.

Whats the odds for a bet on apple telling the OP some variation of "if you had bought it from us, we'd replace it but because you didn't, our hands are tied"?

deethebee

BoGoF wrote: »

You clearly don't know the difference between hearsay and evidence.....you would be as well saying a guy down the pub said it was faulty.

For the purposes of the OP and in context to what I was saying in offering him help:

Evidence: the available body of facts or information indicating whether a belief or proposition is true or valid.

Hearsay: information received from other people which cannot be substantiated; rumour.

So if what someone says can be corroborated then it is evidence. OP, I hope you've had some joy from John Lewis!

deethebee

bris wrote: »

An Apple rep saying this doesn't make it evidence. It's why the board is faulty that counts. There needs to be an expert willing to say the fault is due to an inherent fault due to poor workmanship when it was made.

Can I ask why an engineer who fixes iMacs would not be considered an expert? Someone who deals with these items on a regular basis and repairs them would be expected to know a thing or to about them. So why would they not be considered an expert? And if not, who WOULD be considered an expert?

Angus_Og

deethebee wrote: »

For the purposes of the OP and in context to what I was saying in offering him help:

Evidence: the available body of facts or information indicating whether a belief or proposition is true or valid.

Hearsay: information received from other people which cannot be substantiated; rumour.

So if what someone says can be corroborated then it is evidence. OP, I hope you've had some joy from John Lewis!

Corroborated via a written report until that time it is hearsay, unless the OP takes the engineer with him in person to John Lewis to give a verbal report.

deethebee

Angus_Og wrote: »

Corroborated via a written report until that time it is hearsay, unless the OP takes the engineer with him in person to John Lewis to give a verbal report.

I mean it could be corroborated in a number of ways, but that was all I meant. Hearsay is something that CAN'T be corroborated, so in this case it can be corroborated unless the engineer denies he said it. And I also said that if he denies it then it can't be used as evidence as it then is hearsay. I wasn't really expecting for JL to take what the guy said as hard proof, but that it may be enough for them to agree to a repair and if they wanted hard proof then speaking with the engineer could hopefully provide that.

Rainbowgirl84

Apple staff will not provide any evidence/report. They don't do it full stop.