Vodafone Passport "mistake" costs hundreds ££

cheatthecheatingcheaters

OK I am now seething, from this patronising statement:

"I'm sorry this is still unresolved and you feel you weren't informed about the forthcoming changes to Passport and the newly EU imposed world rates."

Saying that I "feel" I was not informed is insulting. It suggests I have made a mistake, or that I was not aware that I had been informed. Let me tell you, if someone has informed you of something, you'll know it. Why? Because you have been informed of it. Simple. If I "feel" I have not been informed, I have NOT been informed. This is yet another use of language designed to suggest to the reader that the customer has missed something, feels aggrieved, yet in fact it was no mistake of the company.

Once again, I did not receive any call, text, letter, or email about the changes to Passport.

And I shall not be using the code you provided me. I am not about to expose to Vodafone my identity, so that you now know which troublesome customer has been exposing your rip-offs on this forum. No way.

Thanks again for nothing.

Intasun32

cheatthecheatingcheaters wrote: »

OK I am now seething......quote]

Hi Cheatthecheatingcheaters,

Don't let them do this to you, VF are not worth the hassle.

I have found the cheapest way to use a mobile abroad is to buy a local PAYG sim before you go from ebay. I have used a Spanish & Italian sim for over four years and the cost of calls when I am away have been reduced by 80%.
All you need is an unlocked phone or if in the USA an unlocked quadband. This way VF don't get a single penny of roaming charges or Passport fees.

Check it out.

Good luck :beer:

cheatthecheatingcheaters

Good result.

After a month or two of trying to sort this out with Vodafone, I have had a good result. All roaming calls over two bills have been refunded. I think that there is now an understanding that Vodafone have been at fault here, rather than the denials that I met when first discussing the bills with callcentre operators.

Anyhow, I am pleased to have been refunded the costs, and can only say to other Vodafone customers that it is worth chasing up those unfair charges, and to double-check you are on Passport when you next go abroad.

I will be taking Intasun's advice and using a local sim in the USA and Australia next time.

Intasun32

cheatthecheatingcheaters wrote: »

I will be taking Intasun's advice and using a local sim in the USA and Australia next time.

I'm glad I could help. :beer:

vodafoneareschmucks

I went through the roof when the CSR went through this story with me. He obviously took delight in winding me up. This was after I was told the previous week that the bill had gone for recalculation. As the direct debit day gets closer I am inclined to cancel it due to their behaviour. Of course this will cause me more aggro but what else can you do? This smacks of obvious opportunism by Vodafone. I never received a text or mail and then to change my conditions to a more expensive option is a clear case of fraud. Is there a vodafoneareschmucks.com site - if not I am very inclined to start one. Make the most of Now my !!!! - Make the most of a piece of EU consumer protection to screw your customers

diamonds

well why dont you make the most of NOW? vodafoneareschmucks.com sounds like a great start........

daveycrock_2

Wow i'm a little taken aback at the aggression here. If you have a problem with a company, talk to them. Vodafone get bills wrong sometimes like any other company. Putting across a reasoned viewpoint whether by email or call is the way forward. Don't take offence at statements in emails, they're not designed to insult you.

impy78

Vodafone have quite the worst customer service I have ever come across. They have actually LIED to get my friend on a contract (needless to say she is leaving them shortly), and told her that T-Mobile staff are all based in India, and then made false claims about T-Mobile's tariffs. Of course, this is against their code of practice.

I have had a another friend who was told she owed them £2k for the internet, when she had only had it for 1 week.

I understand that every company makes mistakes, especially technical computer related ones, but their customer service staff are condescending, arrogant and are seemingly incapable of listening to a word you say.

I actually had one say "yeah, but it's our words against yours, and we're a massive company". I pointed out that
A) Their calls are monitored and recorded according to the blurb, so not really, mate, and:
I am recording this call right now and would be interested to know what your MD, Otello and Watchdog have to say about your conduct.

He hung up.

I still have your name on tape, Jason, if you're reading!

We ended up emailing this chap, the CEO. Both cases were sorted out in minutes.
arun.sarin@vodafone.com

Hope this helps x

cheatthecheatingcheaters

Dear impy78,

THanks so much for the email address, I shall put it in my address book immediately. Good work.

impy78 wrote: »

We ended up emailing this chap, the CEO. Both cases were sorted out in minutes.
arun.sarin@vodafone.com

Hope this helps x

Frappe

In reply to the posts regarding complaints about Vodafone, I have had several problems with them and just wanted to let you know that if you write to Vodafone and the matter is not reolved within 8 weeks you can contact the Communications Ombudsman at:
(just google 'ombudsman services communication' for the address - as a new user, I am not allowed to post links)
and they will take up the case for you and will have a better chance of resolving it. I did so and they were really helpful - I even got a small compensation fee from Vodafone. If enough people do it, soon Vodafone will have to get their act together.