New car not as agreed specification

Ali_Alrawi

Hi.. We order a new car on the Motability scheme in December 2018 and we have been told the waiting times is 14 weeks. Last Saturday after agreeing on a right time for all of us to get our new car as specification and Motability order confirmation, the dealer completed all the paper work in advance by taking our old car as a deposit, then showing us the car. Once we saw the car we were so excited and ready to leave. THEN as soon as my wife tried to turn the engine on she realised it is Manual gear instead of Automatic as our order!! We were gutted and fumed because we already did the paperwork before seeing the car and gave the dealer our PIN to sign for accepting the car through Motability.
The dealer to be fair said he will keep everything as is order a new car as the wanted specification and gave us a courtesy car Automatic and very similar to our desired car. Now because we are on Motability scheme I can’t ask for free service because it is already included, but can I ask for compensation for:

• Having to wait for 16 weeks and then let down.
• Have to wait for further 8-10 weeks now.
• Having to deal with all the headache of sorting the issue with Motability and DLA to not stop our payment as we have not received our car.
• Having to explain the story to everyone who tries to congratulate us on a car that is not ours.
• The courtesy car has got a couple of features that we really liked and we are experience them now ‘temporarily’ but can’t have them in our new car due to excessive cost, therefore we are upset and not looking forward to our new car anymore.
• The delay in getting our car is upsetting that once we get it, we will be away straight away and will not enjoy the car at the right time!
• We felt very stupid by signing every paperwork before we inspect the car, I think this is a miss-selling point.

Now the car is on factory order, I would like to add a couple of features that mount to £2600 but don’t want to pay for it! As the car is leased through Motability scheme, I was wondering id the dealer can add these optional extras at no cost and they will have the car back anyway after 3 years and can sell these options again to another customer. Right?

Any thoughts please?

Caz3121

Ali_Alrawi wrote: »

I would like to add a couple of features that mount to £2600 but don’t want to pay for it!

You can add optional extras to your vehicle, but you will need to ask us for authorisation first. You will be responsible for any costs associated with these and please note that you will not be reimbursed when you return the car, even if your lease ends early.
https://www.motability.co.uk/contact-and-support/faqs/can-i-add-optional-extras-to-my-car

Ali_Alrawi

Many thanks. I know that. But i was after some extras at no cost due to my mentioned reasons

visidigi

Its a lease - its never your car.

They have given you a car till they can get a replacement. There is no way what's happened justifies £2600 worth of extras.

The dealer doesn't get the car back.

Dean000000

Is this a wind up?

I could literally write a dissertation about all the flaws in that logic

Aylesbury_Duck

Ali_Alrawi wrote: »

Hi.. We order a new car on the Motability scheme in December 2018 and we have been told the waiting times is 14 weeks. Last Saturday after agreeing on a right time for all of us to get our new car as specification and Motability order confirmation, the dealer completed all the paper work in advance by taking our old car as a deposit, then showing us the car. Once we saw the car we were so excited and ready to leave. THEN as soon as my wife tried to turn the engine on she realised it is Manual gear instead of Automatic as our order!! We were gutted and fumed because we already did the paperwork before seeing the car and gave the dealer our PIN to sign for accepting the car through Motability.
The dealer to be fair said he will keep everything as is order a new car as the wanted specification and gave us a courtesy car Automatic and very similar to our desired car. Now because we are on Motability scheme I can’t ask for free service because it is already included, but can I ask for compensation for:

• Having to wait for 16 weeks and then let down. What loss did you suffer?
• Have to wait for further 8-10 weeks now. What loss are you suffering, given that you have a courtesy car?
• Having to deal with all the headache of sorting the issue with Motability and DLA to not stop our payment as we have not received our car. What loss did you suffer?
• Having to explain the story to everyone who tries to congratulate us on a car that is not ours. This is a joke, right? What business is it of anyone else's?
• The courtesy car has got a couple of features that we really liked and we are experience them now ‘temporarily’ but can’t have them in our new car due to excessive cost, therefore we are upset and not looking forward to our new car anymore. So the compensation you want for having to wait and to put up with a courtesy car is actually a benefit because you've got access to a nicer car for all that time.
• The delay in getting our car is upsetting that once we get it, we will be away straight away and will not enjoy the car at the right time!This is a joke, right?
• We felt very stupid by signing every paperwork before we inspect the car, I think this is a miss-selling point.This is a joke, right?

Now the car is on factory order, I would like to add a couple of features that mount to £2600 but don’t want to pay for it! As the car is leased through Motability scheme, I was wondering id the dealer can add these optional extras at no cost and they will have the car back anyway after 3 years and can sell these options again to another customer. Right?

Any thoughts please?

Thoughts above. You seem to be in a temporarily better position - with a higher spec courtesy car - than you would have been had the mistake not occurred. No way are you going to get £2,600 worth of extras thrown in. By your own logic you should be paying a supplement for the period you have the courtesy car.

Ali_Alrawi

Well guys thanks for your thoughts... obviously if you are my shoes you will understand more. We are suffering ... and we are the ones who go t the shock..it is NOT a joke.

DoaM

Ali_Alrawi wrote: »

We are suffering

How exactly? Quantify the suffering and people may be more sympathetic. As it stands you are actually enjoying betterment whilst awaiting your correct specification vehicle.

Aylesbury_Duck

Ali_Alrawi wrote: »

Well guys thanks for your thoughts... obviously if you are my shoes you will understand more. We are suffering ... and we are the ones who go t the shock..it is NOT a joke.

How are you suffering? You have a courtesy car that is BETTER than the car you should have taken delivery of. Don't try to make a personal crisis out of an irritating mistake, you insult people who properly suffer as a result of consumer rights problems.

You may not like the advice you're getting but it's correct. If you'd prefer me to tell me what you want to hear, skip to the next paragraph.

Oh dear, that's terrible. They should immediately increase the specification of the car you've ordered - for nothing - and provide a year's free servicing, insurance, tax and fuel. Oh, and a hamper.

LilElvis

Ali_Alrawi wrote: »

Well guys thanks for your thoughts... obviously if you are my shoes you will understand more. We are suffering ... and we are the ones who go t the shock..it is NOT a joke.

You aren't suffering, you really aren't. You've been given a courtesy car so your only inconvenience is having to make a couple of phone calls. The rest of your complaint is farcical. So you have a story to tell your friends who congratulate you on your new car - try to make it amusing rather than a pity-fest like this thread, it will go down better. If your disappointed now that you've got to try all the "extras" on the courtesy car you could see if you can cancel the motability order and pay for the all-singing, all-dancing, top of the range model yourself - I'm sure the dealership will be happy to sell you one and arrange financing. Why would receiving your new car a couple of months late diminish your "joy"? That really makes no sense. Perhaps having an overreaching sense of entitlement is now classified as a disability (snowflake-itis?), in which case you could order a motability car of your own.

molerat

I think the problem is that the courtesy car is likely a mere 68 plate and by the time they get the replacement a 19 plate will not be as much of a willy waving symbol as it is in March
The best you can expect is that the Motability contract start date is pushed back to when you pick up the new car.