Sparkenergy and Opos limited bill problem

leelogjvehyy

I have been chased by Opos limited for an outstanding energy bill payment to Spark Energy. This bill was for the usage in November 2018, but I have already made the payment on 3rd December 2018 on Spark energy's official website in my account.

I have been chased by this Opos limited company for this payment for months, I have ignored it at first, I thought it was a telephone fraud since I always pay my utilities within a few days of receiving the bill, but they keep chasing me. I phoned their call centre today, and they told me that the payment was made to the new account therefore my old account still have this much money standing.

But to be honest, I paid my November bill on 3rd December on my old account, the closing balance on my old account is zero. And I can see clearly on my new account, there was a section of "adjustment" to my account stating that I have zero balance in my new account (no debit or credit). So my new account's starting balance is zero as well.

Oops limited keeps chasing me for payment and it takes ages to contact Spark energy customer service. Though I will keep calling spark energy in order to get this solved, I hope someone here can help me with this problem or getting an answer from spark sooner.

Thank you for your attention!

PlumbingTheDepths

I previously had an issue with Spark and OPOS.

I managed to resolve the issue with OPOS, through their complaints procedure.

Any emails to the OPOS standard customer service email will be met with a useless response, but an email to their complaints team will, if my experience is anything to go by, eventually received a very thorough response (although it did take many weeks).

By all means keep trying with Spark directly, but I would certainly advise an email to the OPOS complaints team, giving as much info as you can.

leelogjvehyy

Thank you for your suggestion! I will try.

I have phoned OPOS customer service, all this man kept saying was "the payment did not go to your old account, it went to your new account. Sparks was taken over, your money is not on your old account".

They don't seem to listen or answer my question directly, no matter how much I have explained.

I will try your method and keep contacting Sparks as well.

Never thought this kind of crap would happen to me, since I always pay my bill on time!

Former Spark Representative

Hi leelogjvehyy

This is something we can help you with.

Can you please email the address given in my profile confirming your full name, your address with postcode, your forum name and your phone number?

Kind regards

Jenny
Customer Relations Team