How do I contact Skyscanner

Victor_Delta

I've used Skyscanner several times in the past for booking flights and never had any problems.

Yesterday, on my PC, I used them for the first time to book a hotel via trip.com. At the end of entering all the data and making payment via my credit card, I was taken to a screen which essentially said 'Sorry, your booking may not have gone through. If you don't receive an email from trip.com in the next hour then contact them.'

I've done this today and trip.com cannot find my booking but advised me to contact Skyscanner in case it is still in their system and will be processed in due course. (In the meantime, no credit card payment appears to have been made yet).

Of course, I want to be sure the booking is cancelled so I can get on and make it with someone else. However, I went to the Skyscanner website to search for their contact details and to my amazement cannot find any.

Does anyone know how to contact Skyscanner?

Voyager2002

You could try asking Trip.com, although that advice from them sounds like nonsense.

DonnySaver

Have you tried this link ?

https://help.skyscanner.net/hc/en-gb/requests/new

Victor_Delta

Thanks for that. My original booking appears to have completely disappeared into cyberspace but I have alerted my credit card company to watch for the payment just in case. In the meantime, I booked the same hotel etc via trip advisor and ended up getting a slightly better deal! So, I'm not really sorry the first one went wrong after all!