Bugaboo Cameleon buggy

Jaen

After being contacted by Bugaboo in Amsterdam I was given a refund. Thank you to all the people who responded.

StarDestroyer

Jaen wrote: »

After being contacted by Bugaboo in Amsterdam I was given a refund. Thank you to all the people who responded.

Thanks for posting this - it's good to see that some companies can treat their customers with respect even if it took them a while. Whilst they didn't have to give the refund, I'm glad to hear that they did what was right to keep the customer happy. £1,000 is nothing to sniff at and the added upset of your grandson being injured, I'm really surprised that they were so difficult with you to begin with and expected you to just go without a buggy whilst it was being repaired. As soon as they heard your grandson was injured they should have been as helpful as possible and offered compensation too. Glad to hear it was a happy ending!

George_Michael

Jaen wrote: »

After being contacted by Bugaboo in Amsterdam I was given a refund.

StarDestroyer wrote: »

Whilst they didn't have to give the refund, I'm glad to hear that they did what was right to keep the customer happy.

I realise that the outcome is the same but if it was Bugaboo that paid the OP then it wasn't actually a refund as this implies that the buggy was bought directly from them which isn't the case.
The money received would have been a goodwill gesture from them.

StarDestroyer

George_Michael wrote: »

I realise that the outcome is the same but if it was Bugaboo that paid the OP then it wasn't actually a refund as this implies that the buggy was bought directly from them which isn't the case.
The money received would have been a goodwill gesture from them.

Yes, so Bugaboo care about their customers and Mothercare don't. Money back is money back

George_Michael

StarDestroyer wrote: »

Yes, so Bugaboo care about their customers and Mothercare don't. Money back is money back

But to be fair, Mothercare did do more than the law required them to by carrying out a repair on the buggy without asking the OP to prove that the damage was due to a manufacturing defect.

I doubt if there are many retailers who would refund for a £1000 item in full more than 18 months after it was bought.

Hasbeen

George_Michael wrote: »

I doubt if there are many retailers who would refund for a £1000 item in full more than 18 months after it was bought.

Would say there where non that would refund in this way for already repaired item:rotfl:

StarDestroyer

Well, there's a difference between doing what's required by law and doing what's right. Bugaboo did what's right and I'm very glad for the OP and I'm sure there are other retailers who will also do what's right

ThumbRemote

George_Michael wrote: »

But to be fair, Mothercare did do more than the law required them to by carrying out a repair on the buggy without asking the OP to prove that the damage was due to a manufacturing defect.

Although if Mothercare had insisted on this, and the fault was proven to be down to a manufacturing defect, Mothercare would have made themselves liable for a personal injury claim if the OP had wanted.

Doing more than the law required may have been the best option for the retailer too.

deethebee

ThumbRemote wrote: »

Although if Mothercare had insisted on this, and the fault was proven to be down to a manufacturing defect, Mothercare would have made themselves liable for a personal injury claim if the OP had wanted.

Doing more than the law required may have been the best option for the retailer too.

There is that too. Perhaps Bugaboo are far more consumer savvy and realised this and offered this "goodwill gesture" as a way to avoid admitting liability whilst still giving the customer what they wanted. I really hate that term (goodwill gesture), but I believe it's just a way for companies to avoid admitting liability.

George_Michael

Apart from a relatively small amount for discomfort, I think that the OP's daughter would have had a hard time claiming for injury for their son.
All they mention is "a bump on the head" and nothing about any medical treatment following the accident.
It was at least 7 weeks later when the buggy was returned to the seller and I'm sure that if the bump on the head was anything serious, some sort of action would have been taken before this time.

Add to that the fact that the daughter wouldn't now be able to prove what caused the buggy to collapse as it has now been repaired and I don't really see that the manufacturer had too much to worry about regarding a personal injury claim.