Past use by food.

xsunnysuex

Yesterday I visited Morrison’s for a weekly food shop. I purchased a pack of southern fried chicken poppers. When I got home I realised the use by date was 10th March. Yesterday was 17th, so this is a week past it’s use by date.
I have emailed them. Received a response telling me they will contact me within 48hrs. What is their policy on selling past “use by” products. And should I wait for the email response or should I phone them also?
Thanks for any advise.

TonyMMM

Products shouldn't be sold beyond a "Use by" date, so their stock rotation has gone wrong.

You will get a refund.... quickest way would be to return the item to the shop, with your receipt.

Were you expecting something else ?

Danipat

Dont think youll get any other sort of compensation, just a refund unfortunately

charlotte1994

TonyMMM wrote: »

Products shouldn't be sold beyond a "Use by" date, so their stock rotation has gone wrong.

You will get a refund.... quickest way would be to return the item to the shop, with your receipt.

Were you expecting something else ?

I second this - just take them back and they will replace them for you! They obviously have been slacking on their date checking. Use-by and Best before are a bit different!

TonyMMM

Might get a voucher for a few £ for your trouble ...

Gavin83

xsunnysuex wrote: »

What is their policy on selling past “use by” products.

I expect their policy is not to sell products past their 'use by' date.

I agree with the others, the quickest route would likely to be returning to the shop, where they'd likely replace your product, possibly with a refund as well and maybe even give you a £10 voucher or something.

DCFC79

xsunnysuex wrote: »

Yesterday I visited Morrison’s for a weekly food shop. I purchased a pack of southern fried chicken poppers. When I got home I realised the use by date was 10th March. Yesterday was 17th, so this is a week past it’s use by date.
I have emailed them. Received a response telling me they will contact me within 48hrs. What is their policy on selling past “use by” products. And should I wait for the email response or should I phone them also?
Thanks for any advise.

Just a refund will be what you get.

jimbo6977

I once bought some beef in Morrisons that was not up to scratch (the top 25% looked nice, the rest was fat and gristle), took it back late on same day, manager was very apologetic, gave a full refund AND allowed us to pick whatever we liked as a replacement. As it was late in the day the fridge was a bit bare and all they had left was fillet steak! nom nom nom.

Nick_C

Its illegal to sell food past its use by date, so you could complain to your local council's Environmental Health or Trading Standards team. I expect they would want to see a receipt proving you bought the product on the day you claim.

But mistakes happen, and unless you have a grudge against Morrisons, I would just take it back for a refund.

z1a

A receipt doesn't prove anything. I could buy an in date item today, then the same item in a month and say I'd just got the one from a month ago.

LilElvis

z1a wrote: »

A receipt doesn't prove anything. I could buy an in date item today, then the same item in a month and say I'd just got the one from a month ago.

That's a lot of hassle for something that costs a couple of quid and is likely to get the same again in "compo vouchers".