Argos Laptop - break seal no return policy !!

Donnakou

J_B wrote: »

I bet you daren't make that statement in the Techie forum


Fit an SSD and fresh install of W10 perhaps?

I am not sure she is happy to do this, but thank you for your input.

PDC

I'd also agree with removing unwated 'bloatware' from the machine, it does make a difference I had this experience when buying a budget laptop some years ago. She may well be aware of that and have already tried it though.

Looking up reviews most of them mention this is a decent budget laptop for 'light tasks' only so I don't know what the expectations were.

Donnakou

JJ_Egan wrote: »

Key is

Is it faulty ( unlikely ) then its returned under Consumer Regulations re sticky top of the page .
If purchaser has just bought a very low powered PC then no claim against the vendor .
As said its not a good spec never is at that low a price.


< first program she had downloaded onto the laptop.>


We dont know what the program was nor the minimum specs for it .

Thanks for your input, it should have been adequate for the minimum spec of the software she was loading apparently.

Donnakou

Takmon wrote: »

So she saved up to buy a good spec laptop then decided to go with an average one if i'm being very generous. Even doing some basic research would show this laptop isn't good spec in any sense of the word. Just look at the CPU alone compared to other:

https://www.cpubenchmark.net/cpu.php?cpu=Intel+Pentium+Silver+N5000+%40+1.10GHz&id=3204


Her expectations were way too high if she expected this to be a good performing machine and she could have got a better spec for that price if she looked online. She will just have to take this as a lesson to do research before she buys something.

Many thanks, yes you can spend a bottomless pit of dosh to get some great kit. She just wanted a reasonable working spec laptop which was better than the Lenovo she had before, the advertising hype told her it was better, but it wasn't unfortunately, so she wanted to get her money back but Argos say no.

Takmon

Donnakou wrote: »

Many thanks, yes you can spend a bottomless pit of dosh to get some great kit. She just wanted a reasonable working spec laptop which was better than the Lenovo she had before, the advertising hype told her it was better, but it wasn't unfortunately, so she wanted to get her money back but Argos say no.

I never said she should have spent "a bottomless pit of dosh" to get a top spec laptop. I said she should have done some research to find out what spec she needed and what the best she could afford was. You said she has experience of computers so she should know more than enough to have done this.

I have spent only a couple of minutes and i have found this for only £20 more than she paid. It has a processor that is almost twice as powerful and twice as much Ram:

https://www.ebuyer.com/858657-hp-240-g6-laptop-intel-i5-8gb-1tb-14in-4wv73es-abu

If the laptop she has bought is the same specification as advertised i don't see why she should be entitled to a refund unless she can show it's faulty.

prowla

The ad does say the screen is HD, but it isn't - dunno if that's any help.

deanos

prowla wrote: »

The ad does say the screen is HD, but it isn't - dunno if that's any help.

It is a HD screen but not full HD

Resolution 1366 x 768 pixels

https://www.laptopmag.com/articles/laptop-screen-resolution-ripoff

Donnakou

agrinnall wrote: »

I would suggest that she tries taking it back to some other Argos stores. A friend of mine made pretty much the same error, and while the store that he bought it from wouldn't refund he tried another and the manager there did give him a full refund.


And if she is successful in getting her money back she could try looking for a refurbed higher spec machine from the likes of Dell Outlet.

Just wanted to say.. this was probably the most constructive help of all the replies to my thread, many thanks.

DCFC79

Donnakou wrote: »

Just wanted to say.. this was probably the most constructive help of all the replies to my thread, many thanks.

I would have followed the advice posted below a try.
The bloatware could be the issue.

PDC wrote: »

I'd also agree with removing unwated 'bloatware' from the machine, it does make a difference I had this experience when buying a budget laptop some years ago. She may well be aware of that and have already tried it though.

Looking up reviews most of them mention this is a decent budget laptop for 'light tasks' only so I don't know what the expectations were.

Bermonia

Let’s see how successful you are with that option before you conclude it was constructive.

You asked what your daughter’s rights were... she has none, there is nothing wrong with the laptop it performs perfectly well for the specs that it has - this is clearly a case of buyer’s remoarse.