DPD.....just a need to vent!

cfw1994 · 15 March 2019 at 6:11PM

As I've been sat on hold for 5 minutes, I thought I would just express how I am unsurprised at their high call volumes.

I had a large parcel which I expected to be delivered Thursday (yesterday).
Was away over the weekend before: back Tuesday night.
Friday morning, get a text message telling me DPD driver will deliver today between 08:56-09:56.
This came in at 08:37 - I immediately clicked the link to reply with "no, deliver on Thursday" (when I knew I would be in).
On Monday, I get the same thing. I reply again to say "no, please deliver on Thursday".
Get home Tuesday night to two "could not deliver" cards. :mad:

Thursday, I am in all day. Nothing arrives.
Go online today....to see it is lined up to return to origin. WHAAAAT?

Eventually manage to speak to someone, who calls the depot (which is only a mile from my house). They THINK it will still be in the cage.
So I drive down this afternoon and do DPDs job for them.

What kind of parcel company has such a {Edited by Forum Team} system? Yodel used to be up there on my list of "don't use", but DPD are edging them with this fiasco!

Thanks for listening ;-)

nickcc · 15 March 2019 at 8:12PM

Never had a problem with DPD except no longer getting the Drivers location updates. We must be fortunate as we are app 50 mile from their depot so never get the email update before 11 am with the delivery usually planned about lunchtime.