PCN appeal, no reply

hudjop

I received a private PCN from a BPA registered company (I have checked on the BPA website and they are listed). I made an appeal via the website on the PCN, providing photographic evidence showing lack of signage.

I received one email in response stating "before we can process your appeal, please provide your full serviceable address" and that it is on hold for 14 days to allow the required information to be provided.

I don't believe that the address is required, it is not relevant or for a specific purpose, and the privacy policy states that users can refuse to provide personal identification. I take data privacy seriously, and genuinely don't believe this information is required to make an appeal decision, so I responded as such.

There has been no reply since then, so where do I stand? At the very least I expect a response stating what the address is used for, and why it is relevant to making a yes/no decision on an appeal that can be easily communicated via email.

Should I reply and ask whether a decision has been made? 14 days is only a couple of days away now.

Any help much appreciated.
Thanks

twhitehousescat

I suspect that when you make a full complaint to the BPA , you will be told its lost in the post , or it was sent by email and gone into spam

just to add , which company is this , and was this a ticket placed on the car

hudjop

Yes, the ticket was placed on the car. I appealed sooner than suggested in FAQ as I hadn't found this forum before then. The company is Parking and Security Solutions Ltd (ipaymypcn.net)

Should I reply and ask whether they have made a decision/restate the original email to be 100% sure? Or just complain to BPA?

I guess it wouldn't hurt to email them again?

Thanks

beamerguy

hudjop wrote: »

I received a private PCN from a BPA registered company (I have checked on the BPA website and they are listed). I made an appeal via the website on the PCN, providing photographic evidence showing lack of signage.

I received one email in response stating "before we can process your appeal, please provide your full serviceable address" and that it is on hold for 14 days to allow the required information to be provided.

I don't believe that the address is required, it is not relevant or for a specific purpose, and the privacy policy states that users can refuse to provide personal identification. I take data privacy seriously, and genuinely don't believe this information is required to make an appeal decision, so I responded as such.

There has been no reply since then, so where do I stand? At the very least I expect a response stating what the address is used for, and why it is relevant to making a yes/no decision on an appeal that can be easily communicated via email.

Should I reply and ask whether a decision has been made? 14 days is only a couple of days away now.

Any help much appreciated.
Thanks

Who is the PPC ????

Well, you received the PCN. but was it a windscreen ticket or via the post. ?

If a windscreen ticket then maybe they have not yet been through the DVLA yet.
If you received it by post, they already have your address.

This maybe a trap phishing for the drivers name.

I would wait for them to get the info from the DVLA

beamerguy

hudjop wrote: »

Yes, the ticket was placed on the car. I appealed sooner than suggested in FAQ as I hadn't found this forum before then. The company is Parking and Security Solutions Ltd (ipaymypcn.net)

Should I reply and ask whether they have made a decision/restate the original email to be 100% sure? Or just complain to BPA?

I guess it wouldn't hurt to email them again?

Thanks

Let them contact you first

hudjop

Thanks, will do

It was a windscreen ticket, I haven't received anything by post.

The company is Parking and Security Solutions Ltd (ipaymypcn.net)

twhitehousescat

one man band set up july last year https://beta.companieshouse.gov.uk/company/11485027/filing-history

await the 35 days then contact BPA

hudjop

I received a response today, they said that they send the appeal response by post and that's why they require this information.

At least they responded and gave a reason, but part don't me thinks well why do you have to send it by post if you can contact me perfectly well by email? - is it foolish not to send it them now?

Thanks

twhitehousescat

hudjop wrote: »

I received a response today, they said that they send the appeal response by post and that's why they require this information.

At least they responded and gave a reason, but part don't me thinks well why do you have to send it by post if you can contact me perfectly well by email? - is it foolish not to send it them now?

Thanks

because it will be lost in the post!

contact them by email before the 35 days are up and ask for response by PDF

hudjop

OK, thanks again - should I do this within their arbitrary 14 day period that the "account" is on hold for whilst waiting for me to provide the address (2 days left)?

twhitehousescat

yes or leave it to max allowed by BPA , you should RECEIVE a reply to an appeal within timescale , not one has been posted by 3rd class donkey post on day 35