Can you complain twice to the Ombudsman for a complaint about a service provider

techquest

They haven't done anything about it in six years so now is the time not to get stressed. Your sure you don't owe them so stick to your guns and know your rights. I don't think you have gone the ADR too soon, you don't have to accept the decision of it, though that would only leave the courts as a final solution.

So if you don't mind the asking:

Who is the ISP?

Exactly what are they trying to get money out of you for?

Stevero

They say that i didn't cancel and yet I have proof that the line changed to another ISP from them in 2012.
They then asked me for proof I had changed and then quoted the wrong phone number. They have been trying to take money on something called chargeback. Not sure what that is. They also want £99 for an un returned router in 2012. I did actually send it back. I never saw an invoice until Nov last year and thought it was a scam. The invoices also look like they have just made it up. They took around £130 from me in 2013 without me knowing. I was ill at the time and must have not looked at the statements. Non of their invoices show this payment of money to them. They are a very slippery company and I know I'm not the only one who they are trying to scam

[Deleted User]

Stevero wrote: »

They say that i didn't cancel and yet I have proof that the line changed to another ISP from them in 2012.
They then asked me for proof I had changed and then quoted the wrong phone number. They have been trying to take money on something called chargeback. Not sure what that is. They also want £99 for an un returned router in 2012. I did actually send it back. I never saw an invoice until Nov last year and thought it was a scam. The invoices also look like they have just made it up. They took around £130 from me in 2013 without me knowing. I was ill at the time and must have not looked at the statements. Non of their invoices show this payment of money to them. They are a very slippery company and I know I'm not the only one who they are trying to scam

Which company???

Did you cancel the DD by any chance? Chargeback makes it sound like you asked the bank to refund you some payments?

Stevero

I Put a stop to credit card payments. The chargeback is referring to a so called chargeback from the supplier to my ISP. This is part of a responce I had from my ISP.
" If the new provider did not redeem the MAC code, this would not cancel the
services with Supanet. As would have continued to be generated from the network supplier,
the charges are liable"
I still cannot understand their argument. My new ISP would have had to have the MAC to run its services.

techquest

Colin_Maybe wrote: »

Which company???

Did you cancel the DD by any chance? Chargeback makes it sound like you asked the bank to refund you some payments?

Yes it's a different chargeback to that of the other way around, cc to ISP for instance. I assume in this case it refers to If a merchant, ISP in this case, successfully disputing what they claim is an illegitimate chargeback, the consumer might have to pay the accompanying chargeback fees.

Just a way to add more pressure on the consumer and get them to fold.

[Deleted User]

So it's Supanet, I didn't even know they were still going.