Flight ticket refund

EveryWhere

Vizla wrote: »

So I have more information:

Flight was cancelled as to arrangements changing.
Flights booked through BA direct
The route was London to Heathrow on 24th August BA1327 Club Europe 10.25 - landing 11.45 then Heathrow to Toronto Canada 17.00 -19.50 Canada timezone! - Club World Return Journey to England from Toronto 18:30 landing Heathrow 6.40am! Club World Heathrow to Newcastle Sept 9th BA1326 9:55AM Landing at 11.10AM Club Europe!
Paid by Credit Card through Paypal
Total cost £1926.71,
Cancelled flight believing would get refund!
After cancelling was informed that it was Non Refundable, which wasn’t made clear at the time of booking!
The only refund has had is for seats booked totalling £448.71!

I think you may be right though that the small print was missed and they aren't entitled to a refund

Thanks for the help

It actually is made clear.

Your ticket conditions
Changes to your ticket
No changes permitted. No upgrades permitted

Refunds
There are no refunds except for any government & airport taxes

Plus, if she wasn't sure, why not confirm with the airline before proceeding?