Terminating Sky Fibre due to price increase

rjmachin

Last week I got the notification email that my Sky Fibre is increasing by £2.

I was planning on switching anyway, when the contract ends on 20th March (in a couple of weeks).

I believe I need to call Sky to cancel early due to the price increase.

Will doing this cancel the contract instead of letting me transfer to another company (and keeping the number)? I've not cancelled BB early like this, so not sure.

I might be safer waiting a couple of weeks and just order with another company and let them do the work?

[Deleted User]

It usually takes at least 14 days to transfer to a new supplier anyway so just start a switch. If you do call Sky they might offer you a deal of course.

rjmachin

I was thinking of doing that, but then read on either this forum or possibly digitalspy that another customer had a call from Sky a few hours after ordering that they would be charged a early termination fee, so I thought it better to be safe than sorry and just wait a few more days

JJ_Egan

Usually the notification emails from ISPs say you have 30 days to cancel penalty free if you contact them .
Thats 30 days from the email .

iniltous

rjmachin wrote: »

Last week I got the notification email that my Sky Fibre is increasing by £2.

I was planning on switching anyway, when the contract ends on 20th March (in a couple of weeks).

I believe I need to call Sky to cancel early due to the price increase.

Will doing this cancel the contract instead of letting me transfer to another company (and keeping the number)? I've not cancelled BB early like this, so not sure.

I might be safer waiting a couple of weeks and just order with another company and let them do the work?

If your minimum term expires soon, then you don't need the price increase to leave penalty free , the switching process ( unless moving to or from VM) doesn't need you to contact your current provider , it's gaining provider led , the new company in effect serves your notice to the current provider ( 10-14 days needed)...there seems to be situations where contacting the 'old' provider yourself, instead of letting the new provider deal with everything, results in either them starting a new minimum term and when the migration goes through the agro of trying to sort that out, or they cancel your contract , so the migration to the new company fails, and you end up with no service for days or weeks and a different phone number...I would only call if you really want to stay with your current provider and are hoping they offer a better deal, if you are going to leave regardless I would let the new provider deal with Sky , that's the way the process is designed

rjmachin

Thanks, I won't bother contacting Sky to cancel.

With regards to placing an order with a new supplier, would you suggest I could place the order the coming week, which would be at less than 10 days before the end of the contract (ends of 20th March)?

I don't want to get a early termination charge from sky.

iniltous

Personally I would try and time the changeover for after the minimum term expiry rather than the exact anniversary , so , with a few days buffer, calling the new provider on ( for example) 13th March, that way the changeover should be around 23-27th March, so although you potentially pay Sky upto a week 20-27th at the higher rate, it shouldn't be much if it's £2/month increase, it could be 0.50p) , if you pay a month in advance , they refund the other 3 weeks..

TBH , if you called a new provider today 10th March, potentially the changeover could be 20-24th , so if it were the 20th, 1 day ETC wouldn't be much either...
I don't know if , when you call the new provider, they ask what date you would like , or they just enter the order and the BTw/Openreach system returns a date , but, AFAIK, because there is always a chance that the work gets done a little later than the date you are given, it's the date Openreach actually do the work that both the old and new provider use to calculate the final bill (with one provider) and the initial bill with the other.