Should window fitter patch up render beneath external sill?

cybervic

Just had a new upvc window fitted, a large piece of render (2cm thick, 60cm wide) came off with the old window because it was stuck at the bottom of old external window sill.

The Window fitter did not fill/patch it back to a flat surface before putting on new window. The empty gap is filled with clear silicone and the new external sill is now sitting partly on the external wall, partly on silicone.

Is this normal? Will I get any problem in future?

This is the photo showing detached render


This is the photo showing silicon fill between sill and brick

roddydogs

Im just getting a photobox ad!

cybervic

roddydogs wrote: »

Im just getting a photobox ad!

thx, changed to another image host now.

societys_child

The first pic shows an old sill with some filler stuck to it.


Second pic shows what appears to be a breeze block wall, is it going to be finished/ rendered or is that it?

cybervic

societys_child wrote: »

The first pic shows an old sill with some filler stuck to it.

Second pic shows what appears to be a breeze block wall, is it going to be finished/ rendered or is that it?

Spot on about first pic, any idea what are the filler made off?

Second pic is already finished and that's it. The bricks are outer wall and the filler is missing (or should I say, silicone is the filler). It's hard to take photo from outside and I'm in a high rise building.

EssexExile

Second picture looks like bricks to me. A better job of filling the gap with something more suitable than clear bath sealant would be nice. Personally I'd cut it out & repoint with sand & cement but I'm not a professional.

Fire_Fox

cybervic wrote: »

Spot on about first pic, any idea what are the filler made off?

Second pic is already finished and that's it. The bricks are outer wall and the filler is missing (or should I say, silicone is the filler). It's hard to take photo from outside and I'm in a high rise building.

If you are in a leasehold property, the buck stops with you to ensure that your tradesman fits a window to the standard that meets Building Regulations (different for houses and high rise blocks), and that has been agreed with the freeholder.

Your quote/ contract with the fitter should be crystal clear on what the job entails including external finish, because that should have been agreed with the freeholder beforehand.

stuart45

cybervic wrote: »

Spot on about first pic, any idea what are the filler made off?
.

The first pic looks like sand/cement mortar.

G_M

cybervic wrote: »

Just had a new upvc window fitted, a large piece of render (2cm thick, 60cm wide) came off with the old window because it was stuck at the bottom of old external window sill.

The Window fitter did not fill/patch it back to a flat surface before putting on new window. The empty gap is filled with clear silicone and the new external sill is now sitting partly on the external wall, partly on silicone.

Is this normal? Will I get any problem in future?

I can't read the contract you signed with the installaion company from here. Can you?


What does it say?


Every quote for replacement windows that I've ever had, whether from good or less good companies, has specified what is or is not included, what making good they will or will not do, what is included or excluded.


Obviously I select a quote not just on price, but on what service level and guarantee I will receive for that price.


Finally, which professional body or bodies is the company a member of, and does that body have a Code of Conduct? If so, what does it say?

cybervic

Fire_Fox wrote: »

If you are in a leasehold property, the buck stops with you to ensure that your tradesman fits a window to the standard that meets Building Regulations (different for houses and high rise blocks), and that has been agreed with the freeholder.

Your quote/ contract with the fitter should be crystal clear on what the job entails including external finish, because that should have been agreed with the freeholder beforehand.

Thanks for the reminder, I am well aware of my responsibility as a leaseholder. The external finish has NOT been changed at all. I'm just concerned about the durability of the window or any potential problems with the way it is done. Building regulation did not specify if silicone can be used as a filler for frame to be sat on.

G_M wrote: »

I can't read the contract you signed with the installaion company from here. Can you?

What does it say?

Obviously I select a quote not just on price, but on what service level and guarantee I will receive for that price.

Finally, which professional body or bodies is the company a member of, and does that body have a Code of Conduct? If so, what does it say?

Thx. I didn't sign any contract but accept their quotation in which the T&C says "make good to area surrounding new work excluding decoration."

I'm in a middle of renovation so the fitter didn't have to worry about damaging decoration anyway. The fitter I used is the 2nd most expansive but because he came recommended so I went with him. He's Fensa registered.

FreeBear

cybervic wrote: »

Thx. I didn't sign any contract but accept their quotation in which the T&C says "make good to area surrounding new work excluding decoration."

Redecorated my kitchen & utility room last year. Some new uPVC windows had been fitted some 12 years ago, and the fitters had "made good" any damage to the internal plaster....


Had stuck lumps they had broken off with gobs of silicone sealant and covered it up with wallpaper (also stuck down with silicone sealant). You need to watch some of these guys like a hawk and slap them down the minute they attempt to start bodging.