pot hole on motorway caused a missed flight

unforeseen

Councils have nothing to do with motorways. It will be the Highways Agency and they don't pay out for potholes on motorways

Dean000000

unforeseen wrote: »

Councils have nothing to do with motorways. It will be the Highways Agency and they don't pay out for potholes on motorways

.... let alone consequential 3rd party loss...:rotfl:

CM66

Did she try and call BA when she knew she was going to miss the flight? I'm sure BA have a 'Flat Tyre' policy along the lines of the info below:



What happens if you’ve already missed your flight? It happens. Luckily for you, there is a little-known rule in the airline industry that is known as the two-hour rule, or the flat-tire rule. This is an actual policy at US Airways and Southwest as well as several other airlines, but it isn’t publicized.

Essentially, if there are circumstances beyond your control, like a huge accident on the highway en route to the airport, you may get a little extra help. The two-hour rule states that if a passenger arrives within two hours of their missed flight, the airline employee can put you on the next flight with the same airline on standby at no charge. If you miss the last flight of the day, you’ll be standby on the first flight the next day.





Was she already due to travel in Club World? Or is it just that that was the only seat available?

silvercar

I have some sympathy for you. If I was travelling alone to meet my husband overseas, I would also want to jump on the first available direct flight rather than explore changing planes and spending time in a third country.

Do you have travel disruption insurance - my AMEX card provides this.

I am not at all surprised that the only direct flight available the day before (or sooner) was expensive. Basic supply and demand would ensure that the price of the last remaining seat would be high.

You have hit a problem that virtually all travel insurance does not cover the cost of expensive flights.

Copthornemike

Read through the travel insurance policy and you may find it includes legal advice cover, and if you have a case may pay to bring a case though the small claims process or a county court against the taxi company.

Just in case I run into problems when I goon holiday I keep a record of the legal advise number (so much easier as we have mobile phones and can use them abroad) so I can be advised on how best to proceed if problems crop up.

bradders1983

Copthornemike wrote: »

Read through the travel insurance policy and you may find it includes legal advice cover, and if you have a case may pay to bring a case though the small claims process or a county court against the taxi company.

Just in case I run into problems when I goon holiday I keep a record of the legal advise number (so much easier as we have mobile phones and can use them abroad) so I can be advised on how best to proceed if problems crop up.

County court/small claims against the taxi company because they hit a pothole on a road maintained by Highways England?

Come on now.

martindow

CM66 wrote: »

Did she try and call BA when she knew she was going to miss the flight? I'm sure BA have a 'Flat Tyre' policy along the lines of the info below:



What happens if you’ve already missed your flight? It happens. Luckily for you, there is a little-known rule in the airline industry that is known as the two-hour rule, or the flat-tire rule. This is an actual policy at US Airways and Southwest as well as several other airlines, but it isn’t publicized.

Essentially, if there are circumstances beyond your control, like a huge accident on the highway en route to the airport, you may get a little extra help. The two-hour rule states that if a passenger arrives within two hours of their missed flight, the airline employee can put you on the next flight with the same airline on standby at no charge. If you miss the last flight of the day, you’ll be standby on the first flight the next day.

From the spelling and vocabulary it looks like a US site you are quoting. According to this article
https://petergreenberg.com/2016/04/21/travel-tip-end-flat-tire-rule/
it is now not in operation there (and presumably here).

jpsartre

BA do (kind of) have a "flat tire" rule. From the CoC:


3c4) If you need to change any aspect of your transportation because of events beyond your control, you must contact us as soon as possible. We will use reasonable efforts to transport you to your next stopover or final destination, without re-calculating the fare.

Copthornemike

bradders1983 wrote: »

County court/small claims against the taxi company because they hit a pothole on a road maintained by Highways England?

Come on now.

I did not say the OP would have a claim specifically against Highways England Bradders1983!
However the OP could have a claim against the taxi firm, airway or the insurer with an emphasis on the word could.
If your travel insurance policy includes legal advise (and most do) then why not consider using it? All I was suggesting was that to OP may be able to use it to see if they had potential legal redress over and above the £500.
A lawyer would be better placed than you or I to advise on such a matter and may well state 'hard luck.' But until the question is asked ….
Indeed I successfully used it in the past for a claim, ultimately from the insurance company after their terms & conditions had been examined by the legal eagles.

budgetflyer

jpsartre wrote: »

BA do (kind of) have a "flat tire" rule. From the CoC:


3c4) If you need to change any aspect of your transportation because of events beyond your control, you must contact us as soon as possible. We will use reasonable efforts to transport you to your next stopover or final destination, without re-calculating the fare.

This is the most useful piece of info in the whole thread and also handy to know for future :beer::T:T

The ops wife may have a case for refund based on that statement.

The problem may be if the original flight was WT or WT+.