BA refused to pay full amount of expense claim

EveryWhere

waamo wrote: »

To be fair you do need a posh outfit to go to a champagne and caviar bar.

:rotfl:

Cheeky monkeys

EveryWhere

jackieblack wrote: »

Small claims court weren't involved
And we're not talking about compensation, we're talking about the reimbursement of reasonable expenses :huh:


Our claim was submitted to Virgin Atlantic with receipts and they reimbursed us promptly and with no quibbles

I'm sure that was because your claim was entirely reasonable and not based on vindictiveness that it was the airline's fault so you will take them for all you that can and more.

Jones578

Thank you for all the response.

To clarify a few things:

1. The amount of £375.06 that BA has paid was a figure that they came up and it was not set against a specific item. It just happens to be roughly the same amount for hotel plus transfers, as jackieblack mentioned above.

2. Since some of you felt the amount of expense was far too high for an overnight delay (to be fair that is how I felt when I just look at the total number too), I would like to justify how it was spent:

• £200 Hotel
• £40 Transit (HK)
• £130 Transit (UK)
• £40 Lunch in HK
• £150 Dinner in HK
• £120 Clothing

Hotel is more expensive than usual due to the last minute booking during peak season. The hotel that we were staying before the delay was completely full and we were fortunate enough to find an alternative hotel at the end.
The room we had was a standard double room from a 3 star hotel.

Transit in the UK also seems expensive, however it was due to the delayed flight was further delayed and we eventually missed the last train leaving from airport to home. We were originally scheduled to arrive at around 5am on Sunday morning, the arrival time was then delayed to around 9pm and eventually further delayed to around 11pm.
Instead of taking an alternative transit train via central London (which would take us about an hour longer), we chose to take a taxi at the end.
Needless to say we have wasted the return train ticket that we bought before the trip, but I do not think BA would compensate for that.

Dinner in HK also seemed expensive, it is partly because of the extra that the restaurant was charging during Chinese New Year period (a lot of restaurant charge 30% service charge, rather than their normal 10%, due to the increased cost during the new year period).
The restaurant was one that we always wanted to try but we did not opt for a super expensive meal there (which I think it's what normal tourist do for a holiday dinner). We also did not order alcohol at the dinner.

Clothing also seems expensive. To be fair we could have just bought a new pair of underwear and t shirt, but we also bought a pair of trousers and socks for a full set of clothing.

After all, while it is true that we can cut back on dinner and clothing, I felt most of the expense were reasonable and we did not purposely spend extra during the delay.

Your advise would be very appreciated :beer:

Blackbeard_of_Perranporth

I would had survived if I’d turned my kegs inside out, and got a bag of chips.

Justice13075

Jones578 wrote: »

Thank you for all the response.

To clarify a few things:

1. The amount of £375.06 that BA has paid was a figure that they came up and it was not set against a specific item. It just happens to be roughly the same amount for hotel plus transfers, as jackieblack mentioned above.

2. Since some of you felt the amount of expense was far too high for an overnight delay (to be fair that is how I felt when I just look at the total number too), I would like to justify how it was spent:

• £200 Hotel
• £40 Transit (HK)
• £130 Transit (UK)
• £40 Lunch in HK
• £150 Dinner in HK
• £120 Clothing

Hotel is more expensive than usual due to the last minute booking during peak season. The hotel that we were staying before the delay was completely full and we were fortunate enough to find an alternative hotel at the end.
The room we had was a standard double room from a 3 star hotel.

Transit in the UK also seems expensive, however it was due to the delayed flight was further delayed and we eventually missed the last train leaving from airport to home. We were originally scheduled to arrive at around 5am on Sunday morning, the arrival time was then delayed to around 9pm and eventually further delayed to around 11pm.
Instead of taking an alternative transit train via central London (which would take us about an hour longer), we chose to take a taxi at the end.
Needless to say we have wasted the return train ticket that we bought before the trip, but I do not think BA would compensate for that.

Dinner in HK also seemed expensive, it is partly because of the extra that the restaurant was charging during Chinese New Year period (a lot of restaurant charge 30% service charge, rather than their normal 10%, due to the increased cost during the new year period).
The restaurant was one that we always wanted to try but we did not opt for a super expensive meal there (which I think it's what normal tourist do for a holiday dinner). We also did not order alcohol at the dinner.

Clothing also seems expensive. To be fair we could have just bought a new pair of underwear and t shirt, but we also bought a pair of trousers and socks for a full set of clothing.

After all, while it is true that we can cut back on dinner and clothing, I felt most of the expense were reasonable and we did not purposely spend extra during the delay.

Your advise would be very appreciated :beer:

I believe you are going to struggle to get anything else. Firstly if you arrived at the correct airport then that is all the airline has to do. The fact you paid for a train home is not the concern of the airline. Secondly you will struggle to get £120 for clothes, i bet there are not many if anyone on your flight bought extra clothes. If you want to proceed with this you will need to take out a claim in the small claims court as I don't believe a solicitor would take this on.

Caz3121

A claim under EU261 would cover the hotel, transfer HK and reasonable meals
I can't see any right from the airline for clothing and transfer in the UK so that £250 is for your insurance or your personal responsibility
that leaves £135 they have paid towards your £190 meal costs...so the question is whether you want the effort of fighting for £55

photome

17 hour delay and you needed to spend

• £40 Lunch in HK
• £150 Dinner in HK
• £120 Clothing.

we had a 24 hour delay on a connecting flight,a couple of yeras ago so luggage wasnt accessible, , we didnt buy any clothes, and spent a couple of quid on mcdonalds, the airline provided an evening meal, hotel and transfer.


I think you are taking the p

EveryWhere

Jones578 wrote: »

Thank you for all the response.

To clarify a few things:

1. The amount of £375.06 that BA has paid was a figure that they came up and it was not set against a specific item. It just happens to be roughly the same amount for hotel plus transfers, as jackieblack mentioned above.

2. Since some of you felt the amount of expense was far too high for an overnight delay (to be fair that is how I felt when I just look at the total number too), I would like to justify how it was spent:

• £200 Hotel
• £40 Transit (HK)
• £130 Transit (UK)
• £40 Lunch in HK
• £150 Dinner in HK
• £120 Clothing

Hotel is more expensive than usual due to the last minute booking during peak season. The hotel that we were staying before the delay was completely full and we were fortunate enough to find an alternative hotel at the end.
The room we had was a standard double room from a 3 star hotel.

Transit in the UK also seems expensive, however it was due to the delayed flight was further delayed and we eventually missed the last train leaving from airport to home. We were originally scheduled to arrive at around 5am on Sunday morning, the arrival time was then delayed to around 9pm and eventually further delayed to around 11pm.
Instead of taking an alternative transit train via central London (which would take us about an hour longer), we chose to take a taxi at the end.
Needless to say we have wasted the return train ticket that we bought before the trip, but I do not think BA would compensate for that.

Dinner in HK also seemed expensive, it is partly because of the extra that the restaurant was charging during Chinese New Year period (a lot of restaurant charge 30% service charge, rather than their normal 10%, due to the increased cost during the new year period).
The restaurant was one that we always wanted to try but we did not opt for a super expensive meal there (which I think it's what normal tourist do for a holiday dinner). We also did not order alcohol at the dinner.

Clothing also seems expensive. To be fair we could have just bought a new pair of underwear and t shirt, but we also bought a pair of trousers and socks for a full set of clothing.

After all, while it is true that we can cut back on dinner and clothing, I felt most of the expense were reasonable and we did not purposely spend extra during the delay.

Your advise would be very appreciated :beer:

Why are you further embarrassing yourself with this? You chose an expensive restaurant, so pay for it.
If you "always wanted to try it", why didn't you do so before you left for the airport? Why wait until you were delayed? Oh yeah, that's right, because you hoped that BA would pick the bill up for you.

If you were delayed for seventeen hours, that means you had the opportunity to collect your luggage...that contained your clothes.

You bought new clothes hoping that BA would pay for them.

£190 for food is not justified and neither is the £120 for clothing. So happily and hopefully, they won't give it to you.

Sickening greed in my opinion.