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Vodafone Help - Repairs

Dani85
Dani85 Posts: 246 Forumite
My bil has text me with a problem.

He seems to think theres an Act/Law whatever that means that if Vodafone dont repair his phone three times within a year hes entitled to his money back?

Sorry its a bit random and not too much detail but any help would be greatly appreciated!
:xmastree: :snow_laug Christmas Nutter :snow_laug:xmastree:

Comments

  • gaming_guy
    gaming_guy Posts: 6,128 Forumite
    1,000 Posts Combo Breaker
    i think if after three unsuccessful repairs, you get a new handset.

    otherwise i dont know what he is on about
  • Dani85 wrote: »
    My bil has text me with a problem.

    He seems to think theres an Act/Law whatever that means that if Vodafone dont repair his phone three times within a year hes entitled to his money back?

    Sorry its a bit random and not too much detail but any help would be greatly appreciated!

    With Vodafone the standard process that we follow is that we will try to repair your handset first of all. If we are not able to repair after 3 attempts we would look into what other options we have to resolve the matter for you.

    Hopefullyuseful
    Vodafone UK
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