Solarplicity bitt of £971 after outdoor meters changed and smart meter installed

kitten1

Hi last summer had meters in the cupboards changed by solarplicity. Bills received within acceptable limits until early Feb 2019 when received 3 bills in a week each one higher than the last, most recent of £971 owing which cannot be right for small 3 bed semi. occupancy and use unchanged. Have lost faith/ trust that they have any idea how much I owe. Do I complain to them? Seems cant change provider as I apparently 'owe' more than £200. Any advice on best way to sort this very welcome - thanks in advance. :-)

mac.d

Are you paying by DD, quarterly on receipt of bill, or weekly payment? Were any of the bills based on estimated readings? When the smart meters were installed is the reading from the previous meter recorded anywhere.

Possibly could be that your previous bills were based on estimates and you weren't paying enough, now that smart meters have been installed and they have actual reads, you are having to catch up, although £971 does seem an awful lot to owe.

Edit, ignore this I see you have mistakenly double-posted this and its been answered on the other thread: https://forums.moneysavingexpert.com/discussion/5972630/solarplicity-bill-of-971-after-outdoor-meters-changed-and-smart-meter-installed