Broadband Compensation

AJGuy

Does anyone have anymore information on when this voluntary broadband compensation scheme is going to be switched on? If memory serves me it was around now but I can’t find any updates.

Chino

Is this what you're thinking of?

Guide to the Broadband Speeds Codes of Practice
"From 1 March 2019 a new broadband speeds code of practice means customers will get clearer information about speeds when they buy a broadband service."

JJ_Egan

Note NEW customers only not retrospective .

AJGuy

I don’t think it was that, it’s was something to do with if your internet went down for more than 48 hours you would receive £8 for each additional 24 hours and compensation for missed engineer appointments.

Unfortunately I’m a new user so I’m not allowed to post URL’s but google broadband compensation and have a look at the Ofcom result

[Deleted User]

There is no current live date for those OFCOM changes. Given that the initial discussions overran by 6 months, it is hardly surprising that the "early 2019" date has been missed.
And of course, it is a voluntary scheme so again no surprise that nobody is rushing to implement it.
https://www.bbc.co.uk/news/technology-46523270