Orange Bill £70 for 6 days GPRS Cockup (mine and theirs)

SubPop

Folks,

I recently upgraded to an N95 with Orange. I was (and still am) on unlimited WAP usage for 4 quid.

the N95 came and I hammered the net.

The bill came through and :

GPRS Non wap charges for 6 days came to 70 quid! WAP GPRS was still free

looking at the bill it appears that the Orange daily Cap was only applied after the old billing period expired and thus my charges are so high... BUT

In the summary page of the bill it shows that I have used 70 Mb of GPRS 68 MB GPRS inclusive and 2 MB extra. However when the GPRS is broken down on the next page it shows 14 MB Wap (zero cost) and 57 Mb GPRS for which I have been charged 70 quid.

How can the usage be described as inclusive on one page and then charged for on the next page? (Have they messed up??)

I'm gonnna give them a call but thought I would get some advice from here before I phone up... What do you think? Refuse to pay for the GPRS as the summary page says almost all of it was inclusive???

Thanks in advance for any and all help

SubPop

cjbjb

Hi Subpop

my advice would be to contact the billing team as quickly as possible and get them to explain it to you bit by bit. If you believe that you have been over charged due to them not applying the correct tariff or applying it pro-rata without informing you then you need make that clear to them. Most of the billing team will do their best to give you the information you need so at least if you do owe it you fully understand why.

Good luck

Quentin

It sounds as if you had WAP on your old phone, and have been using GPRS on your new handset.

If so, then that explains why you have been charged for it, as they are different services. (WAP you get by dial-up, GPRS is a faster direct connection)

Woby_Tide

Quentin wrote: »

It sounds as if you had WAP on your old phone, and have been using GPRS on your new handset.

If so, then that explains why you have been charged for it, as they are different services. (WAP you get by dial-up, GPRS is a faster direct connection)

But WAP is charged by time and GPRS by data transferred so teh fact that all figures are in MB used suggests it's all GPRS data

h901

t-mobile did that to me once
i had free wap CSD whereas my phone only had settings for gprs
so i used it a lot
and then when the bill came it was £120
i phoned them up a number of times to see what they could do about it
and eventualy i had to pay the full amount sadly