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sky offer not open to existing customers

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cheryl.g11 Posts: 3 Newbie

1 March 2019 at 5:03PM in Broadband & internet access

I have just transferred to the new offer of £42 a month BUT i have been told that i cannot have the sky q tv box and hub as i am an existing customer, but none of there adverts says this can i still get the q box / hub? anybody else had this experience

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