BT Broadband Unlimited now limited

wild666

What if you watch a load of Prime or Netflix? That can use over 6Gb an hour I used to use about 900Gb a month when I was with them on their unlimited service

lee111s

It’s clearly a system error. It is truly unlimited and BT don’t throttle.

Bertietheviszla

Update...I have received an email this morning 4th March to say I am already 16Gb over my monthly 50Gb limit. I use 2x iPad and 2 smart Tv. 4 hours a day on average. Maybe I’m paying for the street. Will be escalating my complaint before they take a mortgage payment at the end of the month,

spenderdave

This was discussed at https://community.bt.com/t5/Bills-Packages/quot-Exceeded-allowance-quot-on-Superfast-Fibre-2-Unlimited/td-p/1926297 where it was accepted it was a mistake and that particular person got it sorted.
I am also on BT unlimited but use nothing like that usage anyway.

Stompa

Bertietheviszla wrote: »

Checked usage tool and has me at 30Gb per month.

I thought that if you were on unlimited, you were not able to access any usage information. I know I can't, which is rather annoying.

Bertietheviszla

That’s right up until last month there was no usage data, this month it’s all bells and whistles, bright red, warning warning,

Bertietheviszla

Still no response from BT although I have noticed that my usage is now unlimited and my speed has dropped from the average 67download to 32 since the upgrade to superfast fibre 2. ��

Bertietheviszla

Finally an apology from BT on the usage. Interesting fact that when I searched for broadband availability in my area Superfast Fibre 2 isn’t available which would explain why I’m not getting the speed. Surely it should not have been offered (albeit free upgrade when my old contract expired) when I can’t actually get it.