3 mobile help

bobbyblade

cancelled my 3 mobile account 18 months ago at end of contract recently found that 3 were still taking money out of the account ,contacted them and they stated that as the phone has obviously not been used that they would refund the full amount , now they say that they will only pay back 3 months due to the fact that no record was made for the cancellation .want to take this further any advice welcome

mobilejunkie

Another person who doesn't check their statements. Amazing. Without proof of cancellation you can't do anything. Be grateful they're paying back one month, that alone three. Learn and move on.

d123

bobbyblade wrote: »

cancelled my 3 mobile account 18 months ago at end of contract recently found that 3 were still taking money out of the account ,contacted them and they stated that as the phone has obviously not been used that they would refund the full amount , now they say that they will only pay back 3 months due to the fact that no record was made for the cancellation .want to take this further any advice welcome

If you have no proof of the cancellation take this a lesson, in future ensure you cancel properly (the easiest it to use a PAC and move the number to another sim).

Be happy they’re at least giving you some money back, and it might be an idea to start checking your bank account at least monthly to see who is taking money out of your account.

bobbyblade

have asked for advice not judgement thought that what this forum is for

d123

bobbyblade wrote: »

have asked for advice not judgement thought that what this forum is for

You’ve had advice in both replies you’ve received. You may not like the advice, but it is correct.

If it’s just sympathy you want, there are probably better places to ask.

pmduk

Firstly, checking your bank statements regularly to avoid situations like this is some of the best advice you'll ever receive.

Secondly, make a formal complaint to three. Make sure you get the reference number. (Personally, I'd complain in writing with three.) Stress that they've reneged on their original resolution.

macman

How exactly did you cancel? Did you not receive confirmation, or a final bill?
The contract does not end after 18m, it just reaches the end of the minimum term, until you give your 30 days notice.
Also, did you not cancel the DD after what you thought was the end of the contract? Only you can do that, not the supplier.

mobilejunkie

macman wrote: »

did you not cancel the DD after what you thought was the end of the contract? Only you can do that, not the supplier.

Had they done that they'd have made things several times worse.