Cineworld unlimited card

1 Post
Hope this is right place for this.....
I have had a cineworld unlimited card since 2012 with a short break last year . I’m a pensioner my daughter is seriously ill and I’m acting as carer . As a result am unable to go to cinema I haven’t been since October and last month stopped payment as I can no longer afford it . What I didn’t know was I had entered a 12 month contract when i restarted membership last year . I have had an email threatening my account being passed to a debt collection agency and being banned from having a card again. So I rang them up to see if I could suspend membership for 3 months they initially said no then said they would need proof if my daughters illness in the form of a hospital appointment letter. Not keen to do this as an invasion of her privacy also data protection issues . Had no clue I was in a contract although guess it was in the small print but it’s not like I’m getting anything in return for my money and I’ve paid for 3 months had nothing! What should I do ?
I have had a cineworld unlimited card since 2012 with a short break last year . I’m a pensioner my daughter is seriously ill and I’m acting as carer . As a result am unable to go to cinema I haven’t been since October and last month stopped payment as I can no longer afford it . What I didn’t know was I had entered a 12 month contract when i restarted membership last year . I have had an email threatening my account being passed to a debt collection agency and being banned from having a card again. So I rang them up to see if I could suspend membership for 3 months they initially said no then said they would need proof if my daughters illness in the form of a hospital appointment letter. Not keen to do this as an invasion of her privacy also data protection issues . Had no clue I was in a contract although guess it was in the small print but it’s not like I’m getting anything in return for my money and I’ve paid for 3 months had nothing! What should I do ?
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You might get more help on the consumer rights board.
(And that they will pursue customers who are over a month late with the monthly payment)
So their offer to allow you a suspension looks a good one!
I suspect the OP has got it sorted by now.