Moving house-keeping the same energy supplier

masisu

20 minutes later still on the phone with same operator Amy, who wouldn’t even transfer me to customer service/complaints department as I have requested. I have been on hold for the best part of an hour on my mobile. This is crass incompetence, I can’t believe it, and the call has not ended and it’s far from resolution still.
Update- I’ve asked to sp am to another advisor, she put me on to a guy called Carlo who barely spoke English. He was keep saying quote “I’ll put you on temporary tariff okay?” So I’ve inquired what is a temporary tariff, and then the guy hang up on me after being on the phone for an hour- absolutely disgusting.
Anyone please can advice me with a customer service number of compliaint department?

[Deleted User]

I don't know which number you have been calling but from the Complaints page

Gas & electricity
If you are unhappy with our service and would like to make a complaint, you can call us on:

0333 202 9532

If you use a textphone, you can contact us on 18001 0800 072 8625.

Alternatively you can complete our online form
Or you can write to us:

Complaints Management Team
PO Box 226, Rotherham, S98 1PB

Opening hours are Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm.https://www.britishgas.co.uk/complaints.html#_gasandelectricity

masisu

Thanks a lot. I think they’ve solved it(I hope), spoke to a Michelle at British Gas. She had put me on the cheapest(by her saying) temporary tariff.
Now I’m trying to get a tariff through Cheap Energy Club- found a deal with Bristol Energy.
Trouble is, Cheap Energy Club lists my address, but not my flat- there are 3 flats at that address. Should I set up the direct debit and after that alter it? I don’t wanna be another hour on the phone trying to explain to the new provider.

Robin9

Stick with what BG has offered - you'll be opening another can of worms with postal address.

Re postal address - have a look on the Post Code database and see what's listed.

Thomas_Edison

I would strongly advise against being on the BG temporary tariff it's the same as the standard tariff and their most expensive deal.

If you're having address problems find the MPAN/MPRN numbers on your bill and send them directly to your preferred new supplier or just send them the bill and they'll sort it for you.

https://www.moneysavingexpert.com/news/2019/03/british-gas-default-tariff/amp/

masisu

Right, so...
I found the same deal through USwitch, where my whole address is listed.
The issue is, I’ve not received a confirmation email from British Gas, that the tariff is reversed, or even that complain has been sorted.
So now I’m not sure if I should proceed- goddamn moving address with all its issues.
PS: Try not to laugh- 2 days after moving, the bank blocked my account for trying to purchase a washing machine from Argos’s website- took 24 hours and 2 customer service calls to unblock it. So my advice is “Stay where you live now. Don’t move”��

[Deleted User]

masisu wrote: »

Right, so...
I found the same deal through USwitch, where my whole address is listed.
The issue is, I’ve not received a confirmation email from British Gas, that the tariff is reversed, or even that complain has been sorted.

I would wait for now.
If you don't hear from British Gas within 3 days then phone the complaints line again. That is long enough for them to setup your account.

masisu

Thank you so much for all the help you lovely people. I’ll update how it goes in 3 days.

masisu

Please I need your HELP! I can’t believe what is happening.
Just received 3 mails from British Gas:
- 2 stating that I’m on new electricity temporary tariff from 1st April 2019 until March 2020 with higher charges: unit rate 19.082p per kWh; Standing charge 24.027p per day;
-1 email stating “your new gas supply starts 8th April 2019. We’ll get in touch when we need your meter reading”. No other details.
Not only they did not cancel my contract or even resolved my complaint, but they put me on a higher tariff.
Please help how to proceed to get rid of these incompetents?
PS: I’ve spent nearly 3 hours being on the phone with British Gas and their customer service and now I’m out of minutes. I really don’t want to call them and pay from my own pocket another £30-£40 for a call I’m not even sure it’s going to be resolved. Is there any call back request facility other than for businesses?

masisu

I’m really desperate here guys !