Change to flights

Nick_C

bagand96 wrote: »

I’m not sure if section 75 would help here, as nobody is in breach of contract?

BMI? The agent?

iananderson316

UPDATE



Can i thank everyone for the words of wisdom and advice.



As an update I'd like to inform you all that I've now got the situation resolved. I tried another couple of times to talk to mytrip.com and when I eventually got through they weren't for moving. I then decided to contact ANA Airlines direct. The previous day they had told me that I had to go through the booking agent however, today after I told my story they agreed to take control of my booking and sort everything out for me. Can I just say that the customer service provided by ANA was fantastic and as soon as I got off the phone it was like a weight being lifted from my shoulders. So what did I learn:


- Do my research before booking through a company I know little about,
- Book flights using a credit card,
- Don't trust every company that appear on a website like skyscanner (although not their fault)
- Read the small print... it may be cheap but not necessarily in the long run
- Best to book with a British based agency (for those in UK)

- Never use mytrip.com again


This was my first ever post on this site and I thank you for your help, it saved me a lot of money and my sanity.

jpsartre

iananderson316 wrote: »

- Best to book with a British based agency (for those in UK)

No, it's best to book direct from the airline unless there are very good reasons not to. Congrats on getting everything sorted though.

DCFC79

I hope you got written confirmation of what you agreed.