Not Received my Gas Bill in over a year 21 February 2019 at 2:54PM in LPG, heating oil, solid & other fuels 5 replies 1.6K views

CEDDARS

Hi can anyone help , I changed over my Gas and Electricity from Pay as you Go to a quarterly Bill Tariff on Jan 2018 , I went several months having not received any bills and I contacted my supplier several times highlighting the issue and I sent monthly meter readings from both meters , however I have since received 3 electricity bills and still I haven't received any Gas Bill , I have noticed on my online account that my electricity has been changed from a pay as you go meter to a Standard SC meter but my Gas still shows as a PAYG meter on my account , I continue to send monthly meter readings however I still haven't received a Gas Bill , that is coming up for 14 months , am I still liable for payment to this Gas if I ever receive a bill in the near future , PLEASE HELP!!!

Tiredoldbroad

CEDDARS wrote: »

Hi can anyone help , I changed over my Gas and Electricity from Pay as you Go to a quarterly Bill Tariff on Jan 2018 , I went several months having not received any bills and I contacted my supplier several times highlighting the issue and I sent monthly meter readings from both meters , however I have since received 3 electricity bills and still I haven't received any Gas Bill , I have noticed on my online account that my electricity has been changed from a pay as you go meter to a Standard SC meter but my Gas still shows as a PAYG meter on my account , I continue to send monthly meter readings however I still haven't received a Gas Bill , that is coming up for 14 months , am I still liable for payment to this Gas if I ever receive a bill in the near future , PLEASE HELP!!!

It may be that you are not on the national grid, this happened to my ex was giving gas meter readings but never billed for over 5 years, he had to get a gas certificate when he sold his property but the same company just gave him a new account number and still did not charge him for the previous usage. Call the national grid and check your property is registered.

Robin9

Write to them - no phone, no email - letter headed COMPLAINT.

Ectophile

Are you confident that the lack of bills is the supplier's fault? If so, then you can take advantage of the back billing rule https://www.uswitch.com/gas-electricity/guides/energy-back-billing/ which means that any gas you used more than 12 months ago is effectively free. And the longer it goes on, the more free gas you get.


But that only applies to a supplier's error. If, for example, you failed to give them correct billing details, then you could still be hit by a big bill.

tacpot12

You need to save the money for these bills until you are absolutely certain there you are not liable to pay them.

dogshome

How are you now paying the supplier - Direct Debit or on receipt of bills?, and if D/Debit does this include an amount for the gas?