Switched to Vodafone but thinking of cancelling before service starts?

zolablue25

fingerbob7 wrote: »

Thanks very much for that. Vodafone had also told me they would be assigning me a new phone number, which I then had to cancel within 14 days to try to get back my old one! On top of all the bad reviews for their broadband, I couldn't also risk losing my landline number.

Why couldn't Vodafone port your number across? Curious as I will be leaving Sky in May when my contract is up but don't want to lose my number.

fingerbob7

zolablue25 wrote: »

Why couldn't Vodafone port your number across? Curious as I will be leaving Sky in May when my contract is up but don't want to lose my number.

I really don't know, it's the first time in 10 years that it has ever been an issue, when switching broadband providers (which I have done 5 or 6 times). I called up just to check, having read about other people losing their numbers with Vodafone Broadband. The customer services agent in Philippines couldn't answer me, but called back 24 hours later and transferred me to another agent in a Russian sounding country, who said it was completely normal to be assigned a new landline number, and then to call up to cancel it within 14 days and get back your old one. I couldn't get 100% guarantee out of them that I would get back my old number. Just a Russian guy saying 'of course, don't worry , it's normal'!

'Normally' when switching providers I give them my old number, and everything just happens, there's no calling and trying to reclaim landline numbers!

I don't know why this is the case, but unfortunately as Vodafone has foreign call centres, and different departments in different countries, getting firm resolutions can be tricky. I prefer to keep things simple, and not to take risks with broadband and landlines.

Plusnet seems a safer bet.

MarkFromPompey

Over the past couple of months there appears to have been a massive rise in complaints from customers of Vodafone’s superfast home broadband packages. Quite a few are reporting slowing speeds, particularly related to problems when trying to use popular video streaming services like Netflix, Youtube etc.

Until now Vodafone’s support staff have generally insisted there is nothing wrong with the affected lines and instead pointed customers toward a variety of possible causes outside of their own network, with congested local WiFi and router faults being some of their past suggestions (a few people have had their routers replaced or tried a wired connection, without improvement).

However from news reports at theregister.co.uk & Thinkbroad.com in the UK, Vodafone has admitted that a "technical issue" is to blame for some broadband customers being unable to stream video from popular sites for months.

fingerbob7

I'm having touble cancelling the Vodafone broadband, it's been 7 days now since I gave notice, and it's still going ahead, despite an on online chat confirming the cancellation, and two follow up phone calls. It means the new Plusnet line is in danger of going ahead without my landline number, as the line can't be taken over.

Such a nightmare.

The reason given is they have a new 'back office' dealing with cancellations, and a from has to be filled in and sent to them, it then takes 3-5 working days. Unbelievable. They actually do have the power to cancel it immediately but no one would do this. They also said that the online chat- of which I kept a record, cannot cancel broadband.

1jim

presume its easier to leave when contract has expired as this is handled automatically by the new provider?