The Top Easy Access Savings Discussion Area

dekkard

claire07 wrote: »

As I'm still waiting for them to get the one I opened at the beginning of November up and running I might be better off opening the latest one.

Given BM's past problems with opening accounts in a reasonable amount of time, I'm surprised they're offering this rate.

They'll be inundated; will they be able to cope with the demand?

Member42

1. New account experience - for others' reference.
My application (24 October, for the 1.3%) was acknowledged with their first bunch of paper dated 24 Oct. received 1 Nov.
Second bits (linked account) dated 25 Oct. received 2 Nov.
Cheque, etc posted 3 Nov. Acknowledged (with advice of user name) dated 7 Nov,
Activation code received by email 7 Nov. (While I was away!) Set up 22 Nov.

2. BEWARE
Acceptable password is very primitive; alpha/numeric characters only.
Security questions; not sure if they accept spaces in answers ... but
I've just failed to log in to the account and managed to get locked out.

Their help number is busy!! I've just spent 30 minutes hanging on the line - then I abandoned.
Not sure if there's any other way to contact these people (Twitter might get their attention!) so I'm locked out, in the cold, until someone answers the call that I don't have time to hang around waiting for!

Frustrating!!

AirlieBird

For anyone happy to limit withdrawals to 2 a year, Virgin have increased their Double Take account to 1.36%.

Nick_C

Member42 wrote: »

Security questions; not sure if they accept spaces in answers ... but I've just failed to log in to the account and managed to get locked out.

No spaces allowed in answers to security questions. Their software allows you to put spaces into your answers, then locks you out when you next log on.

dekkard

Nick_C wrote: »

No spaces allowed in answers to security questions. Their software allows you to put spaces into your answers, then locks you out when you next log on.

The security-related 'memorable date' requires separating hyphens when you first enter it. Whenever you enter the memorable date at login, no hyphens allowed.

Their security process is inconsistent and badly designed.

claire07

As it's 30 days since I opened the account and was given an account number (still waiting for all the rest as they have lost both of my opening cheques down some black hole) I got worried there might be some rule about funding the account within a certain time. I also gave up after hanging on the phone for half an hour today.


I must be a sucker for punishment as I've opened a new one online and hope I might be luckier with this and perhaps it may be open before 2018.


Many thanks for all the warnings about security information - at present I dream of getting that far!

soulsaver

While we're on the subject of BM security information, it tells you to set up a 10 digit password. If you use your usual and it's 11 and you don't notice, it will accept only the first 10, but won't tell you that it didn't accept digit 11.

So, you think you're using your usual... but if you key in your usual 11 for access, it rejects you, even though you've got the first 10 digits right.

See.. clever or what...not?

Member42

Thanks to those who posted the advice / knowledge. (I'll hit helpful flags shortly.)
There is little satisfaction in knowing that I'm not alone but can confirm that BM have got the message about their security facility from others ... and now me! (I finally made contact after 18:30.) Don't hold your breath for any changes soon, but I have been unlocked.

To summarise, you can record what you like (in alpha/numeric) but even if you put a space in your memorable "whatevers", the system does not accept them when you use them. My new memorables (reset all after a lockout) are each word only and I have yet to be asked for the date to experience that anomoly.

polymaff

clivep wrote: »

From MSE Top Savings Accounts:
" If you applied before 1 Dec, Tesco has told us that your rate WILL rise to 1.35%".

polymaff wrote: »

Well, I hope so, and maybe the online banking website will update at midnight, but my "applied for before 1 Dec" Internet Saver is still showing 1.2%

And so it came to pass ... 1.35%

neverbrokensarah

AirlieBird wrote: »

For anyone happy to limit withdrawals to 2 a year, Virgin have increased their Double Take account to 1.36%.

I've just noticed this via their website before logging in. I opened a issue 1 at the end of October as I'm holding some money awaiting a payout. Not much difference but still worth moving to the higher amount. Love how they say they'll let you know if the rate drops but not if a new account with a higher rate comes in to play!