Utility point

grumpycrab

Voyager2002 wrote: »

because UP have not provided them with the opening reading

Switch readings are validated through a third party, although driven by your new supplier. I'm not sure whether its the 3rd party or new supplier who provides the validated meter reads to the old supplier; gas can take ages though. The process is explained here
https://octopus.energy/blog/what-happens-during-your-switch/

Have you got your month1 statement from new supplier? (with start readings on). Your old supplier may take this as evidence of start reads. Otherwise, phone it is.

Windward

I switched to Utility point after looking on Martins Comparisons. They were great until I decided to switch to a cheaper deal after a year or so. At this point customer service disappeared out the window.



They took payments after the switch, had to cancel the DD to stop them and then wouldn't pay our credit back. Months later I have tried email, chat and phone and even though they have promised me the funds the payments have never arrived.



Having to go through the long winded complaints/ombudsman process.

grumpycrab

Blimey, 3 threads on Utility Point - seems a bot OTT. I've just switched away (no other reason than I'm a serial switcher); they haven't objected -perhaps because I've a large credit? - and have rung me twice to try to stop me leaving. So, they've definitely got staff there! How long it takes to get the credit back could be another story...