Utility point

tuggy12

Can anyone help with a contact number that works?

Tried to call them today on the number shown on their website 034555778 but this number is unobtainable.

Also Chat Line not working.

grumpycrab

tuggy12 wrote: »

Can anyone help with a contact number that works?

Tried to call them today on the number shown on their website
034555778 but this number is unobtainable.

The number is 03455577878 (I haven't tried it myself).

griffb

Been with UP since May 2018 on an 16 month fix. Cheapest tariff by far at the time, even more so now. Took a few months for the first bill to appear, but quickly caught up and now bills now appear within a few days of the month end, and more importantly, are correct. Haven't had to use Customer Service, which is as it should be!

grumpycrab

Blimey, new website (being updated now; but they haven't prevented non-secure access!), and lots of twitter feed this morning. The web programmer must have come back from holiday and they've recruited another Customer Service agent! Promising.

griffb

grumpycrab wrote: »

... The web programmer must have come back from holiday and they've recruited another Customer Service agent! Promising.

Yes, they have just acknowledged a Trustpilot review I did beginning of January:D

valleyboy22

Mine switched to them next month. Contacted them via messenger and fair play they responded quickly to move my dd date.

PennineAcute

Wndering what is different in the website, besides the removal of the annoying popup?

kathygrif

Just hope you don't get a problem as there is zero customer service!


Joined them last month all was going well until my old gas supplier told me they hadn't received a confirmed final meter read, with something about having to use transporter estimates. Forwarded this to Utility Point and got an automated reply promising a response in 3 to 5 days - never heard anything.

4 further emails and 3 weeks later still zero response from Utility point, not even an automated reply these times.
So my old supplier has used an esimated reading for my final account and forwarded this on to Utility Point.



Just received a meter read request and noticed that Utility Point is still using an old lower start reading so I will be paying for the same gas twice! Have contacted them again but don't hold out much hope.
Don't bother phoning never get through!!!
Will be interesting when I receive my bill/account.

Voyager2002

kathygrif wrote: »

Just hope you don't get a problem as there is zero customer service!


Joined them last month all was going well until my old gas supplier told me they hadn't received a confirmed final meter read, with something about having to use transporter estimates. Forwarded this to Utility Point and got an automated reply promising a response in 3 to 5 days - never heard anything.

4 further emails and 3 weeks later still zero response from Utility point, not even an automated reply these times.
So my old supplier has used an esimated reading for my final account and forwarded this on to Utility Point.



Just received a meter read request and noticed that Utility Point is still using an old lower start reading so I will be paying for the same gas twice! Have contacted them again but don't hold out much hope.
Don't bother phoning never get through!!!
Will be interesting when I receive my bill/account.

I have the same (or very similar) problem: my final bill from old supplier was substantially in credit, but they are not refunding because UP have not provided them with the opening reading. I emailed UP to chase this but no reply, and of course they do not answer their telephone...


Any advice on ways forward?

valleyboy22

Not good then. Hope I don't get this problem, but u might ring my current supplier and give them my reading as soon as I have had confirmation of switching.