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Log in issues - ongoing?

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  • MSE_Chris
    MSE_Chris Posts: 212 MSE Staff
    Eighth Anniversary 100 Posts Photogenic Name Dropper
    Hi everyone,

    As RG2015 has mentioned, the issue has since been resolved. If you can try logging in again, it should be ok.

    If you're failing verification or seeing a "pending verification" message, this may be the expected outcome (not relating to this incident) If you have any questions, do feel free to email us at creditclub@moneysavingexperty.com.

    Thanks for your patience whilst Experian resolved this,

    MSE Chris
  • Working again here too
  • RG2015
    RG2015 Posts: 6,046 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    edited 15 February 2019 at 2:03PM
    MSE_Chris wrote: »
    Hi everyone,

    Thanks for bringing this to our attention and I'm sorry you're not able to access Credit Club right now.

    There appears to be an issue currently with Experian's own verification system. We've raised this with Experian who are currently investigating.

    For now, you may wish to try again later on today and hopefully this will be resolved.
    Hi Chris,

    Thanks for you input here.

    Are you able to confirm with Experian that their requests for re-verification of identity details are authentic?

    As noted on my previous post, I can login with MSE Credit Club but need to enter additional security information when logging in directly to Experian Credit Reporting and Experian ID for GOV.UK
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