Legal threat - unjust?

Derp111

Dean000000 wrote: »

I am quickly learning that op’s with gripes on here regularly omit important details that work against them....

Not saying this is the case on this occasion....just offering an possible scenario where the company may have believed a contract was struck....

Simply ignoring them is a recipe for disaster, if, (and I’m not saying there is) there is more to this story and/or details omitted.

Honestly - all contacts are in the post. Courtesy goes both ways - they said at first contact that it'd take a week or two. It was only after they said 6-8 weeks (as outlined in the post). Time had been time off work for this and felt we had been messed around.

Derp111

Aylesbury_Duck wrote: »

I agree with Dean000000 in that it wasn't particularly reasonable to just close off communication with them after you'd decided not to proceed. Nor was it reasonable to ignore their calls for five weeks when answering one of them and simply saying thanks but no thanks would have done the trick. Why did you muck them around like that when they'd done nothing to deserve it?

I don't think they have a leg to stand on but as you are now discovering, you're having to put an awful lot of worry and effort into disputing their claim when a single phone call or email six weeks ago would have ended the matter. Whilst I don't believe you owed them the business, you did owe them that courtesy. There are a lot of good tradespeople and small businesses out there working in good faith and doing a good job. Customers who behave as you have might make them a little more hard-nosed and expensive in future, and we'll all pay for that.

Yes it is petty to ignore them after the 6-8 week bombshell - but it goes both ways, time had been taken off work on the promise it'd be within a week or two. I don't see them reimbursing our A/L.

Derp111

Dean000000 wrote: »

Also, the company assert that ‘derp 2’ confirmed the purchase somehow. Whether verbally or otherwise is still offer and acceptance.

Just saying be sure they don’t have something on you in this Regards before simply ignoring them.

Hi, just battling with semantics - if we'd accepted, why would they then email us asking us whether we wish to proceed? We certainly didn't agree to anything in 6-8 weeks...We'd previously been told it would be a week or two. And we definitely didn't agree once they said 6-8 weeks on the phone. The only written correspondence is in the OP, the only other interaction was the initial call enquiring, and then the measuring of the glass itself :think:

[Deleted User]

Derp111 wrote: »

Hi, just battling with semantics - if we'd accepted, why would they then email us asking us whether we wish to proceed? We certainly didn't agree to anything in 6-8 weeks...We'd previously been told it would be a week or two. And we definitely didn't agree once they said 6-8 weeks on the phone. The only written correspondence is in the OP, the only other interaction was the initial call enquiring, and then the measuring of the glass itself :think:

I've read through all of the posts but I can't see what you actually told them when they mentioned the 6-8 week lead time in the phone call? Did you tell them that you weren't proceeding?

AndyMc.....

Derp111 wrote: »

To confirm, when they measured they said it would be a week or two (speed was why we chose them). 6-8 weeks was only mentioned afterwards in the final contact.

When did you get this and how did you decline their offer to make a bespoke item?

Derp111

Colin_Maybe wrote: »

I've read through all of the posts but I can't see what you actually told them when they mentioned the 6-8 week lead time in the phone call? Did you tell them that you weren't proceeding?

Hi, so bearing in mind the last email was sending us a quote post-measurement and details on how to proceed 'pay the deposit', the conversation was something along the lines of them saying the usual lead time was 6-8 weeks and me saying 'really?!?!', and I'll need to talk to my OH to discuss options. That was it.

Aylesbury_Duck

Derp111 wrote: »

Yes it is petty to ignore them after the 6-8 week bombshell - but it goes both ways, time had been taken off work on the promise it'd be within a week or two. I don't see them reimbursing our A/L.

What time off? You didn't mention that in your original post. Are you saying you booked two weeks' annual leave on the assumption of the work being done on one of those ten days? That seems at best to be rash and at worst to be unbelievable.

Right at the start of this thread you asked for advice on whether you'd...

...done the right thing (or advice on where to go and what mistakes I've made

It's all very well playing petty tit-for-tat but my original point stands: had you declined to proceed in a timely manner you wouldn't be dealing with the fallout you're now dealing with.

Derp111

AndyMc..... wrote: »

When did you get this and how did you decline their offer to make a bespoke item?

By 'bespoke item', we had somebody come round to take measurements of the window so they could give us a quote (which was then given in the email the following day).

The 6-8 weeks was when I called up following receipt of the quote to discuss how soon it could be done. When they said 6-8 weeks I said 'really?' and that I needed to discuss it with my OH.

Part of the reason why I'm so shocked by all this is that as far as we were concerned we'd just had a quote and never confirmed any work. Lesson learned though, always confirm no.

Derp111

Aylesbury_Duck wrote: »

What time off? You didn't mention that in your original post. Are you saying you booked two weeks' annual leave on the assumption of the work being done on one of those ten days? That seems at best to be rash and at worst to be unbelievable.

Right at the start of this thread you asked for advice on whether you'd...

It's all very well playing petty tit-for-tat but my original point stands: had you declined to proceed in a timely manner you wouldn't be dealing with the fallout you're now dealing with.

Re point 1 - no - taking half a day of work to be home to have the quote done as a consequence of the lie when first contacted that they would be able to do it in a week or so.
Re point 2- Yeah - I think that's fair, I should have just given a clear no at the 6-8 weeks contact - lesson has been learned, pettiness doesn't get you anywhere. Thanks again for the input, it is appreciated.

Mr.Generous

I'm amazed by how long it took them to make the unit, and how much they charged. Was it a huge window?