Tesco Mobile Charge

techquest

Tesco Mobile
If you cancel a new deal within the 14 day period, (pay monthly contract) in this case because the phone they supplied didn’t work properly, and returned it in due course, no calls, data or sms used (as indicated on their final bill) , are TM in their right to make the following charge?

Usage 28 days disconnection adjustment charge £9. 23

Jon_01

You'd be change the line rental for the days you had the contract open for and until they received the phone back and logged it in.

techquest

Jon_01 wrote: »

You'd be change the line rental for the days you had the contract open for and until they received the phone back and logged it in.

Thanks Jon 01

So even though the problem was caused by them and I could not use the service or phone because of that they have the right to charge me?

Jon_01

techquest wrote: »

Thanks Jon 01

So even though the problem was caused by them and I could not use the service or phone because of that they have the right to charge me?

If you couldn't use the phone and therefore the contract, I'd be looking at them wiping the line rental out.
I'd suggest calling CS and asking why you've been changed if you couldn't use anything. . .

d123

techquest wrote: »

Thanks Jon 01

So even though the problem was caused by them and I could not use the service or phone because of that they have the right to charge me?

Maybe it would be easier to comment if you actually said what the issues were.

If the problem was unequivocally their fault, you could ask for it to be removed as a goodwill gesture (as you would have agreed to pay for any usage in the T&Cs)

Not having signal in your house, as an example, wouldn’t be a reason.

techquest

d123 wrote: »

Maybe it would be easier to comment if you actually said what the issues were.

If the problem was unequivocally their fault, you could ask for it to be removed as a goodwill gesture (as you would have agreed to pay for any usage in the T&Cs)

Not having signal in your house, as an example, wouldn’t be a reason.

Thought I made that clear in the post, they charged me for a service I didn't get, no data, calls or sms used, apart from the phone being faulty, what else is there to explain

Anyway thanks everyone, the kind people at Tesco Mobile just waived the charge

d123

techquest wrote: »

Thought I made that clear in the post, they charged me for a service I didn't get, no data, calls or sms used, apart from the phone being faulty, what else is there to explain

Clear as mud.

techquest wrote: »

Anyway thanks everyone, the kind people at Tesco Mobile just waived the charge

A lot of firms will offer goodwill gestures if asked nicely.

pmduk

techquest wrote: »

apart from the phone being faulty, what else is there to explain

I'm not suggesting it in this case, but many phones reported as faulty are actually down to user error.