Customer wants compensation 8 months after hair treatment, threatens about Small Claims Court.

modcalen

elsien wrote: »

She's having you on. No one wouid wait 8 months before raising it as an issue.

That's what I think as well, she claims that she experienced hair loss a few days after the treatment but she has contacted me 8 months later, it all sounds too odd.

modcalen

macman wrote: »

Waiting 8m will have severely weakened any case she had, given that the damage allegedly happened within days. Say that you do not admit liability and that no further communication will be entered into. I doubt you'll hear from her again.
PS: have you checked with your neighbouring salons to see if she's tried this on before?

Not yet, but I spoke to a friend of mine who runs a salon in Manchester, she says that these people usually go to different salons in order to avoid being found out, which may be why she only visited my salon once.

DCFC79

modcalen wrote: »

That's what I think as well, she claims that she experienced hair loss a few days after the treatment but she has contacted me 8 months later, it all sounds too odd.

Id ask her why she didn't contact you sooner.


Ask some of the local salons if they have had a similar thing happen.

greyteam1959

I would say nothing & do nothing.
Ignore her.

Enterprise_1701C

Has she got proof she actually used your salon?

00ec25

DCFC79 wrote: »

Id ask her why she didn't contact you sooner.


Ask some of the local salons if they have had a similar thing happen.

I would not ask her anything. I would ignore her and let her never come back.

bris

Don't get into any debates with her, just tell her to do what she wants and you will see her in court, it's not something she can win.

Mojisola

zaax wrote: »

I wonder how many other sallons have coughted up

It would be worth talking to the other salon owners to see if she's tried it on with any of them and to warn them against her in case she does.

Les79

Just to advise that there MAY be legitimate circumstances which have delayed her from bringing this up until after 8 months. For example, if she ended up with a serious illness around the same time then she obviously cannot bring it up quicker (esp if you are bed-bound etc).


It is, admittedly, far-fetched but you never know!


Aside from that, and EVEN IF the above is true, I would recommend referring her to Small Claims Court here. If she's got the evidence to win at court then she may actually deserve to be compensated for certain elements; which is fair enough. But, and this is the very likely outcome, if no evidence is available then the whole exercise will be futile and you'll win. Then the idea that no debt is owed is LEGALLY ESTABLISHED. The other possibility is that she won't submit a small claims court claim too.

modcalen

greyteam1959 wrote: »

I would say nothing & do nothing.
Ignore her.

That's probably the best thing to do, but the problem is that she keeps contacting us and making threats.