Cancelling by Email - Fischer Future Heat

hollydays

They also run this company- outfox the market


https://www.moneysavingexpert.com/news/2018/12/ourfox-the-market-customers-take-to-facebook-to-vent-fury-/

Money saving expert say
""We've always warned about switching to Outfox on our Cheap Energy Club, initially with the fact it was new so we had very little feedback, and more recently by warning of the massive direct debit hikes. But today, now the negative feedback is clearly evident, we've gone even further and effectively warned against switching to it altogether. We will continue to follow and cover this important issue."

macman

In the immortal words of Mandy Rice-Davies, 'he would say that, wouldn't he?' So, after deducting £350 x 7, plus wear and tear, depreciation (I'm guessing at least 40% in 2 weeks) etc, my guess is that at most, you'll get £7,500 back, even if they were persuaded to accept the cancellation.
Maybe the way to go is to claim mis-selling, in which case the 14 day limit does not apply. However, that requires proper evidence to be provided, and your parents may not wish to pursue this or give evidence.
Since this was contracted at home; did they sign the paperwork waiving their rights to the cooling off period?

sheramber

Does the contract say the cancellation has to be received by the 14th day?

Although you sent the email on the 5 th they may not have received on the 5th.

My husband sent an email to me from upstairs in the house to downstairs. It took 24 hours to arrive.

[Deleted User]

waamo wrote: »

You would be wise to get a professional opinion on this. £15k is above the threshold for a small claim. You are now in the territory that if this goes to court the loser may well have to stump up all the costs.

If you took it to court and lost the final bill could be eye watering.

I seriously suggest seeing a solicitor about this.

^^^ This all day long. The cost for a solicitor to send a letter will be peanuts relative to the £15,000 they've paid.

Don't waste any more time on here replying to posts, just come back when you've got a resolution (probably months down the line I'm afraid).

shaun_from_Africa

Make sure that you keep hold of the proof of sending the e-mail on the 5th. Maybe a screenshot of your e-mail sent page as well as a copy of the e-mail itself.

ComicGeek

Normally people are convinced into this by totally bogus claims of energy savings etc. Make sure you also keep any literature or information provided on this, and claims from the company on specific savings, payback periods etc. You may need this if it gets to court.

How did they pay the £15k? Bank transfer, cheque or credit card?

Recently had to convince my 90 year old grandma-in-law not to fall for a similar scam - just amazing how trusting some people are of what they're told by complete strangers...