VW Golf Approved - not warned not suitable for low miles

martin1959

I will probably trade it in for a petrol version. I will look at the loss I make and may consider a punt with Moneyclaim online. A lot of big Companies would rather settle than risk a possible (even if unlikely) case going against them....

Aylesbury_Duck

martin1959 wrote: »

Yes seriously

Where a problem is know about by a manufacturer, surely they have an obligation to make consumers aware. This did not affect earlier models as they did not have a DPF fitted.

It's not "a problem". It's a feature of the car.

The irony is that we've had dozens of VW owners on here wanting compensation, supposedly because their VW car is more polluting than they were led to believe. You on the other hand are wanting recompense precisely because they've added something which reduces pollutants.

martin1959

waamo wrote: »

Did you tell the dealer what your needs were? He isn't a mind reader and will be wary of telling a customer who wants a certain vehicle they don't know what they are talking about.

Unless you tell him then he has no reason to believe you don't know a thing about cars and he doesn't want to treat you like an idiot.

If you did tell him specifically that you wanted it for short, round town trips you might have a case.

He knew I was trading down from an E Class as I was retiring, and no longer needed ‘a comfortable car for long trips away’.

I agree you should not ‘talk down to a customer’ but perhaps an enquiry as to why I was going diesel over petrol would have made me ask a few more questions....

martin1959

Aylesbury_Duck wrote: »

It's not "a problem". It's a feature of the car.

The irony is that we've had dozens of VW owners on here wanting compensation, supposedly because their VW car is more polluting than they were led to believe. You on the other hand are wanting recompense precisely because they've added something which reduces pollutants.

I don’t care how green it is..... all I care about is that once a DPF gets clogged it can cost a grand to replace.....

Robin9

When I was a t work I had a diesel Saab and did 30,000 + a year and no issues. Come retirement I was down to under 5,000 and the filter alarm was a regular feature. Soon dumped the diesel for a petrol.

iammumtoone

I've has this from the other side. Saw a car I liked, price and spec were right until they said it was a diesel

I then said its no good I need a petrol as don't do very many miles. Dealer proceeded to tell me this is irrelevant in modern diesels it makes no difference.

I know nothing about cars and that is obvious but I did try to stick to my guns on this but dealer was very insistent he even got quotes for me for services of a diesel car compared to petrol saying the price is about the same and the filter gets cleaned out every year at service so diesel will be fine for me.

I very nearly got the car until I spoke to a few blokes at work who told me what I suspected originally to stay well away for it.

gardner1

martin1959 wrote: »

I will probably trade it in for a petrol version. I will look at the loss I make and may consider a punt with Moneyclaim online. A lot of big Companies would rather settle than risk a possible (even if unlikely) case going against them....

Good luck with that:rotfl:

Inner_Zone

sheramber wrote: »

We have a 2011 diesel that has a DPF so you would need to go back a few 'earlier years'.

We knew about the mileage requirement at that time

I had a 2007 Vectra C estate and now a 2008 SAAB 93 estate, both have DPF's, so the issue was well known in 2018.

marcarm

martin1959 wrote: »

He knew I was trading down from an E Class as I was retiring, and no longer needed ‘a comfortable car for long trips away’.

I agree you should not ‘talk down to a customer’ but perhaps an enquiry as to why I was going diesel over petrol would have made me ask a few more questions....

Or perhaps a question to the salesman, "I'm now doing a lot less miles, is a diesel suitable?" The salesman cannot make every assumption under the sun, or we would see no end of threads about patronising sales techniques

And if you are retiring, this means (I assume) you have been driving for some time, and you really didn't know diesels are not suitable for low mileage?

Forwandert

Inner_Zone wrote: »

I had a 2007 Vectra C estate and now a 2008 SAAB 93 estate, both have DPF's, so the issue was well known in 2018.

They've been available for years, probably closer to 2000. I've had previous cars with DPFs and had issues with them with low miles even though my commute is all all motorway and dual carriageway 60mph speed limits. Now we have two 2012 diesels without dpfs as some where still available without them.