Rights after you have signed for delivery

hollydays

Thomas_Crown wrote: »

You've obviously not read the T&Cs of the companies who have sent you parcels by courier. I know for a fact that Richer Sounds' T&Cs state that the customer must open the package and check the item, before signing for it. In reality this does not work as the delivery driver will just tell you to sign for it, or they will take it away. Very small print, may tell you that Richer Sounds will give you 24 hours from delivery, to inform them of the item being damaged.

Do you have a link to that?

peter_the_piper

All deliveries must be signed for. They will NOT be left in garages, sheds, outside loos, porches etc. due to their high value. When you receive your goods please open the box and examine them as soon as possible after signing to ensure they are in good condition - if the packaging or item is damaged please do not sign for the goods and notify us as soon as possible. Please check the condition of all products delivered as soon as they are received. This does not affect your statutory rights but if there is a problem we want to deal with this as soon as possible as the last thing we want is a disappointed customer. If there is no-one in to sign for the goods, they will be taken back to the courier depot and a card will be left.


Taken from their web site, delivery section.

hollydays

peter_the_piper wrote: »

All deliveries must be signed for. They will NOT be left in garages, sheds, outside loos, porches etc. due to their high value. When you receive your goods please open the box and examine them as soon as possible after signing to ensure they are in good condition - if the packaging or item is damaged please do not sign for the goods and notify us as soon as possible. Please check the condition of all products delivered as soon as they are received. This does not affect your statutory rights but if there is a problem we want to deal with this as soon as possible as the last thing we want is a disappointed customer. If there is no-one in to sign for the goods, they will be taken back to the courier depot and a card will be left.


Taken from their web site, delivery section.

Nothing like what Thomas crown is stating then.

BestOfTimes

Thanks to all of you for your replies and words of wisdom.

I think she is winning the point, although it has taken quite a while to do so. A learning experience was indeed had here.
The T&C's on their website also claims, "If an items is not working on delivery or within 10 days from the invoice date, we will exchange the item or refund the price paid. It is the customer’s responsibility to report such failure in writing within this timescale. After 10 days from the invoice date, normal terms of warranty will apply."
Although for that to be relavant, the company claims, you had to write "Damaged" on the original delivery note. Apparently "Unexamined" is not exceptable as the driver "will not wait for you to examine it"!

This was noted after a second item arrived from the same company and the delivery driver was a little put out when they refused to sign for it until they had unpacked and thoroughly inspected it.

So basically the way they claim it should work is; you mark all deliveries as "Damaged" and inspect them in your own time!

The company is Adexa, and as soon as my wife first told me of her prdicament, I looked them up on "trust pilot" and another website. About 50% of the reviews tell the same story; damaged or missing goods; no customer service.

Well! ..... Persistence seem to be paying off ...... And this charity will know better in the future.

the_lunatic_is_in_my_head

BestOfTimes wrote: »

Thanks to all of you for your replies and words of wisdom.

I think she is winning the point, although it has taken quite a while to do so. A learning experience was indeed had here.
The T&C's on their website also claims, "If an items is not working on delivery or within 10 days from the invoice date, we will exchange the item or refund the price paid. It is the customer’s responsibility to report such failure in writing within this timescale. After 10 days from the invoice date, normal terms of warranty will apply."
Although for that to be relavant, the company claims, you had to write "Damaged" on the original delivery note. Apparently "Unexamined" is not exceptable as the driver "will not wait for you to examine it"!

This was noted after a second item arrived from the same company and the delivery driver was a little put out when they refused to sign for it until they had unpacked and thoroughly inspected it.

So basically the way they claim it should work is; you mark all deliveries as "Damaged" and inspect them in your own time!

The company is Adexa, and as soon as my wife first told me of her prdicament, I looked them up on "trust pilot" and another website. About 50% of the reviews tell the same story; damaged or missing goods; no customer service.

Well! ..... Persistence seem to be paying off ...... And this charity will know better in the future.

Looks like they are falling back on this:

5. Damaged Shipments
5.1 Your goods are covered with our goods in transit insurance policy. Please carefully check the goods before signing for the delivery. If you find any damages please refuse the delivery and we will exchange your product. If you sign for the delivery, this means you are accepting it and the insurance policy will not cover the transport damages you will want want to claim. Signing unexamined is not acceptable. In the event that the driver will not wait for you to inspect the goods, please sign for as 'Damaged'. Once signed as damaged, you must report any damage to Adexa Direct Limited within 24 hours to make a claim.

5.2 Should you not sign the goods as damaged and upon later inspection find that the item is indeed damaged we offer to replace the damaged item or issue a refund provided that the item is returned back to our warehouse. We will organise shipping and redelivery on your behalf at a cost of:

£120 GBP for pallet sized items
£30 GBP for parcel sized items
You will need to report this to us within 24 hours of receiving the goods and be able to provide photographic proof of the damages.

I think the company would state they are for trade (which seems appropriate) and with the buyer being the charity consumer rights wouldn't apply but it's a very awkward policy no doubt deriving from the shipping company doing their best to avoid paying claims.

In my experience Nesbits are a decent company but equally generally more expensive.