Pop telecom

Jennifer18

Hi , I'm really hoping somebody can help me please.
I searched money supermarket for cheap broadband got my business .£14.99 per MTH pop telecom no upfront fees 12 MTH .
Free router .just what I needed . unlimited.
Long story short , never went live on specific date .rang .did the password ,unplug etc .not working . numerous phone calls to them , told will ring back ...four times.told wait 14 days for BT .very snappy not our problem response .took £30 DD. Rang asked why was told 18mth contact £30 a MTH??? They changed it ? .Jan speaking to managers still no service .set up Nov .phone call late evening male aggressive demanding I pay £190 now to get an engineer out or they can't fix it .I said no no no had me in tears .
Citizens advice stop DD (which they had added £9.99 a MTH to ?)
Wrote letter advising breaching contract agreement .they replied we see no problems with your supply ? .second letter still no luck .refused to send me deadlock letter .been to ombudsman can't do until I have deadlock letter .next letter BAILIFF . They sent to bailiff for £322 ..perplexed!! Making me very ill .and utility devostated that I'm in debt from nothing ..any advice greatly appreciated .thank you .

poppasmurf_bewdley

No company can send a bailiff until the matter has been to court and you lose the case.

Tell them, in writing, that you look forward to seeing the company in court.

In the meantime, I would go back to my old telephone supplier and get your service restored by them.

Jennifer18

I have spoken to THE BAILIFF COMPANY.They have suggested I send them all the letters to say that I am fighting this claim and that will delay .but still stands as debt .
I'm scared to go with someone else and start another contact when they could carry this on for years ...at my end with this ��

poppasmurf_bewdley

Jennifer18 wrote: »

I have spoken to THE BAILIFF COMPANY.They have suggested I send them all the letters to say that I am fighting this claim and that will delay .but still stands as debt .
I'm scared to go with someone else and start another contact when they could carry this on for years ...at my end with this ��

To repeat, unless the matter has been to court, they are NOT bailiffs, they will be debt collectors.

To be honest, I would tell this so-called bailiff company that you will not deal with them.

Do as I suggested earlier. Get your phone service restored by your original provider, and write to Pop Telecom (who from what I have read previously are somewhat of a cowboy outfit) and tell them that as they have failed to provide you with the service you ordered, you consider they have broken the contract between yourselves, and you are making other arrangements.

If what you have said in your original post is correct, then PT haven't got a leg to stand on. No court would side with them if it went that far.

Jennifer18

Thanks again .sorry just frightening all this if you don't understand .

Anamox

Hi Jenifer, what was the outcome of your ordeal in the end? I'm experiencing similar issues today, wish I would have read your (and others) post before I signed up!

cajef

Anamox said:

Hi Jenifer, what was the outcome of your ordeal in the end? I'm experiencing similar issues today, wish I would have read your (and others) post before I signed up!

I doubt you will get an answer as Jennifer had not been back on these forums for over twelve months.