Good and Bad Buying at Lidl and Aldi (***Please don't expire***)

od244051

I bought a mattress protector at Lidl on Sunday. Opened the pack yesterday to discover there's a hole on one side.  My mum who was going to Lidl later that day took the protector to get it exchanged. Two staff members said it should be fine for exchange. Oh no, manager said the money needed to be refunded back onto my card then buy it back. Why???

I have purchased products which turned out to be faulty , at other retailers and it was a case of a straight swap with them recording the reason of the fault. This thing of refunding money back onto account then buying it is ludicrous. 

Doc_N

od244051 said:

I bought a mattress protector at Lidl on Sunday. Opened the pack yesterday to discover there's a hole on one side.  My mum who was going to Lidl later that day took the protector to get it exchanged. Two staff members said it should be fine for exchange. Oh no, manager said the money needed to be refunded back onto my card then buy it back. Why???

I have purchased products which turned out to be faulty , at other retailers and it was a case of a straight swap with them recording the reason of the fault. This thing of refunding money back onto account then buying it is ludicrous. 

Internal accounting and maybe even targets perhaps?

od244051

Doc_N said:

od244051 said:

I bought a mattress protector at Lidl on Sunday. Opened the pack yesterday to discover there's a hole on one side.  My mum who was going to Lidl later that day took the protector to get it exchanged. Two staff members said it should be fine for exchange. Oh no, manager said the money needed to be refunded back onto my card then buy it back. Why???

I have purchased products which turned out to be faulty , at other retailers and it was a case of a straight swap with them recording the reason of the fault. This thing of refunding money back onto account then buying it is ludicrous. 

Internal accounting and maybe even targets perhaps?

What happens if the item in question is an expensive product (£100+) and the customer does not have the available funds to repurchase the product as it takes 2-3 working days? 

I work in essential retail and if a customer returns a product with a quality issue, we do a straight swap. and its on the inventory as faulty and return to depot. 

Pollycat

I would have challenged the manager.

Non-Food specials items
a) Faulty Non-Food specials items
- Within 12 months of purchase:
If you are not satisfied with the quality of a non-food specials item purchased at one of our stores, you may return the item within one year of purchase with your receipt or proof of purchase to one of our stores, for a replacement (where available) or a full refund.

But then again, I don't go returning items without being fully aware of my rights and the shop's T&Cs.

If they have email contact, I would use that and ask if their policy as outlined above actually means that the original purchase be refunded and then the item be purchased again.

203846930

Parkside work gloves in the middle of Lidl next week are good hard wearing gloves and they tend to fit better than most as the fingers are not too long compared with the hand size.
Parkside Work Gloves - at Lidl UK - www.lidl.co.uk

od244051

duncanthedog said:

Parkside work gloves in the middle of Lidl next week are good hard wearing gloves and they tend to fit better than most as the fingers are not too long compared with the hand size.
Parkside Work Gloves - at Lidl UK - www.lidl.co.uk

Thanks for those. I do volunteering litter picking and will be getting these. 

Rosa_Damascena

Rowan Hill (Lidl) chocolate mini-rolls are much nicer than Cadbury's.

Felt stressed and went back to sugar. TG there are 10 in a pack

JIL

Just thought you might appreciate the ballad of lidl and aldi.
http://www.mickeymacconnell.com/Lyrics Yhe Ballad of Lidl and Aldi.htm

203846930

Newgate baked beans are back on the shelf in Lidl as are Simply facial tissues.

od244051

Opened Aldi’s Alcafe Barista Moments Americano (Aldi’s version of Nescafé Azera) earlier this week. The lid is of poor quality as can see the white lines where I have opened the tin. I can see it break in the next few times of opening.