AA Home Insurance...be vigilant

Paddoj

Just taken out Home Insurance with AA.
Received documents today and it was confirmed I was on automatic renewal.
I never requested this so I phoned them to query and was told that as I applied online and there was “no interaction” the policy was set up this way.
I asked for this to be changed as I did not want auto renewal.
The change was confirmed, and I asked for an email confirmation but was told one could not be sent as they have “old” systems.
I was advised to check my renewal notice next year for confirmation.
(I have had 5 emails thanking me for taking out the policy!)
So be vigilant when changing insurance providers..... even until renewal time.

csgohan4

Auto renewal is standard practice, always put in diary for renewal

QuagaarWarrior

It is generally standard practice however if you have explicitly told them you want to opt out of auto-renewal that should be enough for them to put a stop to it.
The idea that their systems are so old they cannot send emails sounds like absolute garbage though.