United Airlines delayed take off, resulted in missing connecting flight-disabled passenger

zaza14

Woop!

Thanks so much for the advice guys! Got a great response back :


Thank you for your reply. I understand that the flight delay could have been handled better and appreciate your request for compensation under European Union Regulation EC261/2004.



We appreciate your patience while we reviewed the circumstances surrounding the disruption in your travel plans. United Airlines has determined that, in this case, monetary compensation of EUR600.00 under European Union Regulation EC261/2004 is applicable. Monetary compensation will be awarded only to customers who were holding a confirmed reservation, a fare paid ticket, and were checked in and available to board the aircraft in accordance with United’s Contract of Carriage.



As alternative options to your claim for compensation under European Union EC261/2004 regulation, we would like to offer you a choice of a $900 (USD) United Travel Certificate* (redeemable and transferable toward the purchase of any United or United Express operated flight) or 27,500 United MileagePlus® miles (redeemable on flights operated by United, United Express or by Air Canada, ANA, Austrian, Lufthansa, SAS Scandinavian, Swiss, Thai and 20 additional Star Alliance partners worldwide.)



To view additional MileagePlus® services and award options within the world’s largest network, including Star Alliance and our other global partners, please visit us at:united.com. Travel Certificates are valid for twelve (12) months and MileagePlus® miles are valid for 18 months. If you are not already a MileagePlus® member, simply enroll online at: then respond with your new account number and we’ll credit your account.



If you desire one of these options, please let us know your preference, and we’ll facilitate delivery via e-mail within 3-5 business days. However, if you still wish to pursue cash compensation under EU regulation, please provide the banking information for you, and the other travellers for a wire transfer:

Justice13075

Remember whoever flew with you is due the €600 as well

Tyzap

Hi zaza14,

Great result and well done to United too.

They replied and accepted responsibility in good time, they also offered a choice of remedies which might suit some, so credit where it's due. However, I would recommend that you request cash, it's always king.

Good luck.

zaza14

Thank you All so so much for your guidance and advice, and providing it so quickly too ^_^

zaza14

Good afternoon All,

Just wanted to express my gratitude for your advice and guidance! EUR 1800 has been well received between the 3 of us for this delayed flight. So simply done! Thank you for empowering me with the knowledge!

Just a quick question too: the EUR 600 is to cover our eating/drinking costs, right? I wouldn't be able to claim that separately from United? I kept my receipts just in case.

Justice13075

Compensation does not cover any extras. If you are due anything you need to make another claim.

zaza14

Oh right, that's good to hear.

What would your advice be for requesting this? I just ask United?

Justice13075

Do they have a compensation form on their web page. You could call them but they would need a list of what you are claiming. In the end how much is it for what are you claimimg for?

zaza14

Not much.. about $40

jackieblack

Wouldn’t you have had to eat/drink anyway, even if you’d arrived at your destination on time?